What are the responsibilities and job description for the Medical Front Office position at FYZICAL Richmond?
We are in search of a Medical Assistant for front office duties and also patient care. Candidates must also project a warm, enthusiastic and friendly demeanor in client and colleague interactions. Fluency in Spanish is an asset. Candidates must have knowledge in aspects of AR/billing, filing, denials, EOB, navigation of insurance websites, printing paper claims for Worker's Compensation and private insurance carriers, aging of accounts, printing patient statements and posting payments from insurance companies. Please email resumes to mscerri@att.net.
Main Job Tasks and Responsibilities
- greet patients
- data entry skills are ESSENTIAL
- send out billing statements to patients and insurance companies
- register patients according to established protocols
- assist patients to complete all necessary forms and documentation including medical insurance
- ensure patient information is accurate including billing information
- inform patients of medical office procedures and policy
- maintain and manage patient records
- move patients through appointments as scheduled
- answer incoming calls and deal with inquiries
- transfer calls as required
- schedule patient appointments
- collect co-pays and payments
- report statistics as required
- obtain external medical reports as required by medical professionals
- respond and comply to requests for information
- deal with incoming and outgoing post
- complete other clerical duties as assigned
- maintain stock of forms and office supplies
- ensure reception area is well maintained, neat and clean
- safeguard patient privacy and confidentiality
Education and Experience
- high school diploma
- knowledge of medical terminology, procedures and diagnosis
- knowledge of computer and relevant software applications
- knowledge of general administrative and clerical procedures
- working knowledge of healthcare insurance preferred
Key Competencies
- communication skills
- multi-tasking
- flexibility
- time management
- organization
- scheduling
- professionalism
- information collection and management
- planning and organizing
- attention to detail
- customer service skills
- adaptability
- confidentiality
