What are the responsibilities and job description for the Front Office Agent position at Silverado Resort?
SALARY RANGE: $23.00-$24.00 per hour. The Front Office Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Essential Functions
- Must adhere to the company’s Service culture – 4 Keys to creating guests for life.
- Must actively participate in team member referral program and be a Talent Ambassador for Silverado Resort.
- Must participate in all resort required meetings and trainings.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/business attire and nametag.
- Must have a thorough knowledge of HMS resort system.
- Have a thorough knowledge of the resort and its facilities.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
- Greet and welcome all guests approaching the Front Desk in accordance with Silverado Resort standards.
- Answer guest inquiries about resort services, facilities, and hours of operation in a timely manner.
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
- Review Front Office log and Trace File daily.
- Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be familiar with all in-house groups.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Balance and prepare individual paperwork for closing of shift according to resort standards.
- Abide by all resort policies and safety rules.
- Perform other duties as requested by management.
Qualifications
- Customer Services experience required.
- Experience in a resort or a related field preferred.
- Proficiency in Microsoft Office applications is preferred.
Working Conditions and Schedule
- Weekend and holiday availability is required as well as flexibility with work schedule.
- The scope of the position may sometimes require a work week over 40 hours, including nights, weekends, and holidays.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Frequently standing up behind the desk and front office areas.
- Using a keyboard and a mouse to operate various systems and emails.
Salary : $23 - $24
