Demo

Overnight Front Office Agent

Silverado Resort and Spa
Napa, CA Full Time
POSTED ON 2/5/2025
AVAILABLE BEFORE 5/4/2025

SALARY RANGE : $23.00-$24.00 per hour. The Overnight Front Office Agent is responsible for reconciling all resort cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions.

Essential Functions

  • Must adhere to the company’s Service culture – 4 Keys to creating guests for life.
  • Must actively participate in team member referral program and be a Talent Ambassador for Silverado Resort.
  • Must participate in all resort required meetings and trainings.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform / business attire and nametag.
  • Must have thorough knowledge of HMS.
  • Perform guest services functions as required (i.e. check guests in / out, take reservations, we-up calls, etc.).
  • Audit and reconcile financial and statistical reports.
  • Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to resort standards.
  • Prepare and distribute month-end reports.
  • Audit and reconcile all Front Desk and Food & Beverage Cashier’s work.
  • Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
  • Prioritize job functions in order to meet deadlines.
  • Ensure accuracy of all numbers reported including statistics.
  • Input and update financial information into corporate communications network.
  • Perform daily, weekly, monthly, and annual data processing system functions as required.
  • Keep management abreast of any unusual operational or financial events and / or deviations of policies or procedures.
  • Ensure overall guest satisfaction.
  • Handle guest requests in a prompt, professional manner.
  • Abide by all resort policies and safety rules.
  • Perform other duties as requested by management.

Qualifications

  • Guest Service Experience required.
  • Proficiency in Microsoft Office applications is preferred.
  • Working Conditions and Schedule

  • Must be able to stay awake through the overnight shift and hours may vary.
  • Weekend and holiday availability is required as well as flexibility with work schedule.
  • The scope of the position may sometimes require a work week over 40 hours, including nights, weekends, and holidays.
  • Medium work - Exerting up to 50 pounds of force occasionally, and / or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Frequently standing up behind the desk and front office areas.
  • Using a keyboard and mouse to operate various systems and emails.
  • Salary : $23 - $24

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