Client Care Specialist

POSITION SUMMARY

The Client Care Specialist is responsible for ensuring a positive and unmatched experience for our clients and communicating the services that provide the best standard of care possible. The Client Care Specialist will greet clients and prepare patient files, fax and scan essential documents, schedule client appointments by phone or in person and collect and enter payments in the EMR system. The CCS must have a full understanding of the services and retail items provided. The Client Care Specialist must project a warm, enthusiastic and friendly demeanor while interacting with clients and as a team member.

ESSENTIAL FUNCTIONS

• Schedule appointments following the FYZICAL model and enter appointment dates and time into a computerized scheduler.
• Detail oriented with superior communication, multi-tasking, problem solving and organizational
• Anticipate and address client needs and communicate professionally and effectively.
• Respond to any doctor office requests in a timely and courteous manner.
• Greet and direct patients, salespeople, and visitors.
• Reflect company culture by treating every client with the utmost courtesy and attention.
• Possess superior interpersonal skills, maintaining a positive and supportive work relationship with
• Computer ability to record appointments, both scheduling and canceling.
• Communicate effectively through emails or notes to the scheduled PT's notification of cancellation, reason for cancellation and indicate if the patient has rescheduled.
• Communicate through telephone calls, email or mail to patients reminding and confirming appointments.
• Answer the telephone and respond to the inquiry or identify and escalate calls to the appropriate personnel, fax or scan essential documents.
• Assist with other medical office needs, including registering patients and ensuring compliance procedures are met.
• Enter patient payment into the EMR system ensuring accuracy for services provided and compliance.
• Adhere to company policies and procedures.
• Must collect all monies due at the time of service.

NON-ESSENTIAL FUNCTIONS

Leads by example and exhibits solid teamwork while promoting the core philosophy of FYZICAL.

QUALIFICATIONS/SKILLS/EDUCATIONAL REQUIREMENTS

Minimum one (1) year prior work experience delivering exemplary client service preferred.

EXPECTED WORK HOURS

Monday through Friday, 8.00am-5.00pm.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

• Communicate and converse, maintain a stationary position (standing and sitting), move/traverse, kneel and bend.
• Use fingers and hands, handle, feel and reach with hands and arms for extended periods of
• Occasionally required to climb or balance; stoop; kneel, crouch, taste or smell.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, peripheral vision, and ability to adjust and focus.
• Light to moderate lifting is required.
• Ability to uphold the stress of traveling.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.

Ability to sit at a computer terminal for an extended period of time.