Parts Manager- Syracuse NY

G.A. Braun, Inc., is seeking a highly motivated Parts Manager to lead its Aftermarket Parts and Sales Team (this is a call center environment).

Applicant must reside in Central New York and report to the office daily!

Typical workday is 8 a.m. to 5 p.m.; however, department hours may change as necessary.

Primary responsibilities shall center on the leadership in the Customer Support Center to meeting or exceeding the goals and objectives of the Business Plan. Main focus areas to include: customer service / parts, customer life cycle, customer parts plan for growth, coverage and profitability. This position will coach/mentor team members in the receipt of calls from clients for the sale of Braun OEM parts ensuring team is providing courteous, effective and efficient parts pricing.

Essential Duties and Responsibilities:

• Pricing/Marketing
• Web Initiative/Parts Growth
• Maintain ISO training, instructions, process, forms, documents and quality policy for the parts department
• Assist the QA Department in the resolution of quality related problems with parts and new equipment install
• Manage Parts Pricing updates and corrections in Item Pricing screens.
• Oversee parts sales to customers
• Manage operation of part sales web site
• Work with large datasets and develop conclusions and direction based on data insights.
• Provide direction, mentorship and performance reviews for all personnel assigned to this group. This responsibility includes setting clear, detailed goals and objectives.
• Develop tracking reports and maintain call system to oversee the incoming phone calls from customers and Braun associates
• Maintain customer accounts, part sales discount structure and assist AR to keep accounts current
• Oversee daily invoicing on parts orders, credits on returned parts and approval of freight bills
• Assist associates with delivery times that meet or exceed the customer’s expectations
• Provide support to the shipping department to insure parts ship by their due date
• Monitor open/late customer orders overseeing late report daily to ensure customer orders shipment and backorder notification
• Maintain Allied part numbers and oversee vendor drop ship orders
• Take multiple pieces of information and put them together to find a solution
• Work with field sales and service representatives to determine parts and/or corrective action with respect to an issue related to parts
• Other duties and special projects as assigned.

Education and/or Experience:

Associate's degree (AA) with 5-10 years’ experience. Experience in the service and sales of industrial equipment, parts and supplies. Knowledge of inventory-control procedures, knowledge of project-management techniques and negotiation skills are required. Preferably team management and delegation experience.

Language Skills:

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the public.

Communication Skills:

Ability to calm an irate customer and solve the issue. It is expected that “Team Parts” will work and communicate with coworkers to accomplish a common goal of customer satisfaction.

Competitive Benefit Package to Include:

• Medical
• Dental
• Company Provided Life Insurance
• Optional Life Insurance
• Optional Short-Term Disability
• Company match on 401k
• Uniforms Provided Free of Cost
• Discretionary Incentive Compensation
• Competitive Paid Time Off

Come see what makes us different!

G.A. Braun, Inc. promotes equal employment opportunities without regard to age, race, creed, color, national origin, age, gender, gender identity or expression, sexual orientation, pregnancy, disability, marital status, military or veteran status, domestic violence victim status, genetic predisposition, or any other status protected by law.

Job Type: Full-time

Pay: $66,000.00 - $92,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Profit sharing
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

Application Question(s):

• Do you use Microsoft Excel currently?
• Please confirm your phone number.

Education:

• Associate (Required)

Experience:

• service and parts sales: 1 year (Preferred)
• Call center management: 3 years (Required)
• supervisory: 3 years (Required)

Ability to Relocate:

• Syracuse, NY 13212: Relocate before starting work (Required)

Work Location: In person

Salary : $66,000 - $92,000