What are the responsibilities and job description for the IT Support Summer Intern position at G A Richards Company?
Description
Pay Range: $16/hr - $20/hr
Internship through the Summer!
Summary: The primary focus of this position is to provide first level technical support to all organizational units of GA Richards Group. As an IT Support Technician you’ll work directly with users to diagnose and remedy their IT related problems. This position will utilize an internal IT support system to help organize and prioritize the workload. It will also be the responsibility of this employee to help research and implement systems needs as directed by the supervisor. Position requires a high level of interaction with internal customers. Position also requires the ability to travel to remote locations and work extended/off hours when deemed necessary. Will be given guidance on project work and will follow defined departmental policies and procedures. This position will report directly to the IT Director.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Setup of new workstations, laptops, networking hardware, phones, printers, etc.
Will assist with Active Directory, Google Workspace, and other user management tasks.
Will assist with installation and support of Applications
Will assist with performing preventative maintenance to PC’s and Servers
The repair of old workstations, laptops, networking hardware, phones, printers, etc.
Experience in Windows OS environment. PC/Server Versions Legacy through Current
Familiarity with Networking Fundamentals (Cisco knowledge is a plus).
Experience with email systems (Google Workspace, Exchange, Email Clients/Protocols)
Working knowledge of MS Office, Google Docs, and/or other office computing tools
Restore lost or damaged files
Clean virus, spyware infected computer equipment
Work with vendors to repair/replace/return computer equipment
Train new employees on IT procedures and processes
Work with the team to create and maintain documentation
Assist with researching of new technologies to contribute to the improvement of business processes
Respond to email and phone calls regarding desktop and help desk requests from end users
Must have excellent character and work ethic
Education and/or Experience:
Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Requirements
Computer Skills:
To perform this job successfully, an individual should have knowledge of the computer skills listed in the Essential Duties/Responsibilities section above.
Other Skills and Abilities:
Must have own transportationMust read and speak fluent EnglishBase knowledge of networking fundamentals
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception. While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to high, precarious places. The noise level in the work environment is usually quiet.
Salary : $16 - $20
