What are the responsibilities and job description for the Receptionist position at G. R. Little Agency, Inc.?
About Us:
G.R. Little Agency, Inc. is a locally owned independent insurance agency committed to providing innovative insurance solutions for our clients. With a history spanning 130 years, we take pride in our reputation for excellence, professionalism, and superior customer service. As we continue to grow, we are seeking a dedicated receptionist and client services professional to join our team and be the welcoming face at our Elizabeth City location.
Position Overview:
As a receptionist at G.R. Little Agency, Inc., you will be the first point of contact for our clients and visitors. Your role will be crucial in creating a positive and welcoming atmosphere in our office. The ideal candidate will have excellent communication skills, a friendly demeanor, and the ability to multitask effectively. You will be responsible for managing phone calls, greeting visitors, and providing administrative support to our team.
Key Responsibilities:
- Greet clients and visitors with a warm and friendly demeanor.
- Answer and direct incoming phone calls to the appropriate person or department.
- Provide information about our agency and services to clients and visitors.
- Manage incoming and outgoing mail and packages.
- Assist in maintaining office supplies and ordering as needed.
- Support administrative tasks such as data entry, correspondence and client outreach.
- Ensure the reception area is clean and organized at all times.
- Collaborate with the team to ensure smooth office operations.
- Assist clients by taking premium payments and routing to the appropriate insurance company.
Qualifications:
- High school diploma or equivalent.
- Previous experience in a receptionist or customer service role is preferred.
- Excellent verbal and written communication skills.
- Friendly and professional demeanor with strong customer service skills.
- Proficiency in basic computer applications (Microsoft Office Suite).
- Ability to multitask and prioritize tasks effectively.
- Attention to detail and strong organizational skills.
- Punctuality and reliability are essential.
- Knowledge of the insurance industry is a plus but not required.
At G. R. Little Agency, we believe in a culture that:
- Provides a strong sense of purpose, which is focused on both the client and employee fulfillment and wellness
- Infuses joy into our environment
- Expects, recognizes and rewards unwavering commitment to quality work, professional growth, and integrity
- Sparks innovation, encourages creativity and inspires willingness to adopt meaningful change
- Cultivates a leadership mindset within a collaborative team model
We uphold this commitment by:
- Safeguarding a "family-first" atmosphere
- Consistently and actively working to improve our clients' experience
- Honoring each other's strengths, value and contributions
- Relentlessly expressing gratitude
- Engaging in and insisting upon open and transparent communication
- Demonstrating courage and desire to always do the right thing
- Challenging ourselves and each other to learn, grow and lead
What We Offer:
- Extremely Competitive Pay
- Full Benefits Package, including health insurance, paid time off and 401(k)
- Professional Development
- Job Stability in a growing industry and expanding agency
- Opportunity for career growth within the company
Join our team and be a part of our mission to provide insurance solutions that protect and serve our clients' needs. We look forward to welcoming you to the G.R. Little Agency family!
