What are the responsibilities and job description for the Information Technology Technician position at G?
Position Summary:
The Information Technology Technician is responsible for installing, maintaining, and repairing computers and other electronic devices such as phones, faxes, printers, and copiers. This role serves as the primary point of contact for all IT support calls within the organization and is tasked with providing excellent customer support to the internal sales force on all electronics related to their jobs.
Job Duties and Responsibilities:
Installation and Configuration:
- Install and configure computer systems, software, and hardware for various departments, focusing on the internal sales force.
Maintenance and Repair:
- Perform routine maintenance on computer systems and other electronic devices.
- Troubleshoot and repair hardware and software issues.
Customer Support:
- Respond to IT support calls and service tickets in a timely manner.
- Provide technical assistance to all internal staff
Asset Management:
- Help maintain accurate records of IT assets, including inventory and service history in collaboration with the Systems Specialist.
Communication:
- Collaborate with team members and other departments to ensure smooth operation of communication and collaboration software like 8x8, Microsoft Teams, HCL email, and similar products.
- Document procedures and solutions for future reference using Issuetrak Software.
Other duties as assigned.
