What are the responsibilities and job description for the Information Technology Technician position at Robert Half?
We are seeking a highly motivated and detail-oriented Windows 11 Migration Technician to join our IT team. In this role, you will play a crucial part in the successful planning and execution of our Windows 11 migration project. You will provide essential technical support to end-users, perform necessary hardware and software upgrades, and ensure a smooth transition to the new operating system. This position requires strong technical skills, excellent communication abilities, and a collaborative mindset.
Responsibilities:
- Migration Planning & Execution: Assist in the planning and execution of the Windows 11 migration project, contributing to the development of timelines and strategies.
- Collaborate with the IT team to ensure a coordinated and efficient migration process.
- End-User Support: Provide comprehensive technical support to end-users during the migration process.
- Troubleshoot installation issues, resolve compatibility problems, and answer technical questions promptly and effectively.
- Offer clear and patient guidance to users with varying levels of technical proficiency.
- Hardware and Software Upgrades: Perform hardware and software upgrades as needed to prepare devices for Windows 11 compatibility.
- Assess system requirements and recommend appropriate upgrades.
- Operating System Deployment: Image and deploy Windows 11 operating systems to workstations and servers using established procedures and tools.
- Ensure consistent and accurate deployment across all devices.
- Documentation and Tracking: Document and track project progress, including migration status, hardware/software configurations, and any identified issues.
- Maintain accurate records of support interactions and resolutions.
- Create detailed documentation for end users.
- Team Collaboration: Work closely with other IT team members to ensure a seamless and efficient migration process.
- Communicate effectively and proactively to address potential roadblocks and ensure project success.
Qualifications:
- Proven experience in Windows operating system deployment and support.
- Solid understanding of Windows 11 and its compatibility requirements.
- Experience with hardware and software upgrades.
- Proficiency in imaging and deployment tools.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Detail-oriented with strong organizational skills.
- Experience with ticketing systems is a plus.
Salary : $18 - $21
