Ops Agent- DFW Airport

G2 Secure Staff is expanding and looking to add an Ops Agent to the operations at Dallas Forth Worth International Airport (DFW).

Title: Ops Agent

Pay Rate: $19.00-$19.00 hourly

Shift: Vary

** Flight Privileges are available with this position**

The Ops Agent will oversee the gate functions and pre-board/boarding process while meeting the requirements of an on-time departure.

What does an Ops Agent do?

• Must be able to perform all duties of subordinate employees when necessary.
• Prepares dispatch release forms and collects weather reports for the crew.
• Actively participate in the Safety Management System (SMS).
• Closes out the flight.
• Files and maintains accurate flight papers.
• Responsible for ground security.
• Must communicate information and instructions verbally or via radio equipment.
• Possess the tact to deal with all levels of situations, client representatives, employees, and the public.
• Must be familiar with all pertinent regulations. (Company/Client/Government Agencies)
• Make sure employees follow all regulations/procedures.
• Communicate effectively with fellow employees and client representatives.
• Communicate safety hazards and equipment problems to the Department Manager or General Manager.
• Report inquiries and other major incidents to Department Managers.
• Respond to inquiries from clients, staff, and passengers in a courteous manner.
• Inform the supervisor of needs and problems in assigned areas, maintain the cleanliness of the immediate work area, and report maintenance needs.
• Project a positive image and respond courteously to inquiries of clients, staff, and the public.
• Utilize appropriate communication channels and maintain records, reports, and files as required.
• Perform quality assurance service audits as directed to conform to client’s specifications and/or procedures.
• Perform other duties as requested

What skills are required to Join the Team?

• Must be 18 years or older
• High School Diploma or equivalent
• Minimum one (1) year of customer service experience
• Strong Mathematical skills
• Verbal and written communication skills
• Must have reliable telephone and transportation
• All applicants must consent to and pass a drug test as part of a conditional job offer. -REQUIRED

Language Skills:

• Ability to communicate effectively in the English language
• Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks
• Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the public
• Must also possess and utilize effective listening skills

If you have these additional skills, it’s a bonus!

• Airline or airport experience

Why G2:

• Preventive Healthcare Benefits
• PTO Paid Time Off Benefits
• Company Matched 401k options
• Employee Discount Program
• Employee Assistance Program

G2 Secure Staff, LLC is a preferred provider of aviation support services to all major airlines in the United States. Based in Irving, Texas, G2 Secure Staff employs 11,000 aviation professionals at 88 U.S. airports, offering reliable aviation services, including ground handling, cabin cleaning, customer assistance, and security solutions, optimizing quality and efficiency for our clients.

EOE/M/F/D/V/SO

This posting does not apply to Colorado and New York City. The salary for this or similar positions may differ based on the location’s cost of living or Living Wage Ordinances.

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Night shift

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Airport operations: 1 year (Preferred)

Ability to Relocate:

• Dallas, TX 75261: Relocate before starting work (Required)

Work Location: In person

Salary : $19