Workforce Planning and Scheduling Administrator

Role Responsibility :

WORKFORCE PLANNING AND SCHEDULING ADMINISTRATOR – PATIENT TRANSPORT SERVICES

Chatham with Hybrid Working

25,000 - £27,500 per annum dependant on experience

Full Time, Permanent, three positions available

Excellent Company benefits including Contributory Pension, G4S Life Assurance Scheme, Employee Assistance Programme and subsidised Healthcare Plan

About Us

G4S Patient Transport Services (PTS) is one of the UK’s largest Non-Emergency Patient Transport providers, carrying out over 50,000 journeys on behalf of the NHS every year. With 12 operational bases across the UK and a dedicated call centre, we employ over 720 members of staff to deliver safe, caring, high-quality patient transport.

About the Role

As a Workforce Planning and Scheduling Administrator, you will provide administration support to the effective and efficient service of the Workforce Planning and Scheduling Team across G4S Patient Transport Services (PTS).

Some of the key responsibilities for this role are;

• Responsible for administrative support to the day-to-day operational shift and resourcing management, including assisting with payroll
• Administer systems in conjunction with the operation to ensure contracts are fully compliant, are current in all reporting platforms and that service delivery is met
• Provide a full administrative service so that the needs of the functional / departmental team are met.
• Maintain effective work systems, ensuring that all correspondence and documentation is dealt with in a professional manner and meets audit requirements.
• Support with DBS and management of other recruitment checks, forms, activities and verifications
• Organise and minute take where requested for specified meetings. Produce and confirm minutes with the Chairperson and subsequently distribute as necessary.
• Maintain comprehensive stocks of all forms and documentation required by the function / department so that it is available when required.
• Responsibility of procuring stock orders and maintaining stock administration
• Handling, processing and managing frontline service call activities
• Collate, produce and distribute regular and ad-hoc statistics and reports so that individuals and departments receive accurate up to date information.
• Deal with all routine queries so that an appropriate response is provided.
• Collate and distribute information and reports as required to relevant functional departments.
• Provide the Management and the Team with any additional requests for support.
• Assist in the promotion of creating a positive Health & Safety culture, this includes reporting accidents and near misses in a timely manner following the applicable safe systems of work for the role.
• Participate and support in the initial recruitment process for Ambulance Care Assistants ensuring where needed all relevant processes have been completed.
• Ensure all field based resourcing schedules are available in Cleric with a minimum of six months planned within the system working along the Workforce Planner and Scheduling Manager in support of this activity.

About you

The successful candidate must have strong administration skills, excellent organisational and time management skills with the ability to manage competing priorities.

Excellent written and verbal communication skills are a must, as well as working proactively as part of a team and using your own initiative. You must be able to demonstrate the ability to work to tight deadlines, maintain confidentiality, have the ability to prioritise workload, maintain high levels of accuracy and challenge where necessary.

We are looking for a highly motivated person, with the ability to be resilient, confident with a tenacious can-do attitude. You must have the ability to embrace complexity, be a part of a busy and fast paced environment and be flexible and adaptable to deal with ever-changing scenarios.

A proven professional with professionalism and integrity, you will play an integral part of the G4S Patient Transport Services Workforce Management Team.

More about us

Diversity, Equality and Inclusion is an important part of G4S Patient Transport Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all

employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process.

G4S Patient Transport Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals.

At G4S, we understand that our people are our greatest asset and an essential part of our long-term business strategy. As such we are committed to the ongoing professional development and wellbeing of our staff, offering extensive training and progression opportunities and investing in the physical and mental health of our workforce.

Please note that these vacancies are subject to a 3 year checkable history and the strict vetting standards set by G4S.

You must be eligible to work in the UK and must have been resident in the UK for a minimum period of 3 years. You will also need to provide full details of your employment and education history for the last 3 years as part of the security screening process for this role..

To apply for this vacancy please send your covering  letter and CV to Leah France, Resourcing Business Partner at   or press APPLY

Salary : $25,000 - $27,500