What are the responsibilities and job description for the Sr. Manager, Supply Chain Ops position at Gabb?
At Gabb, we're on a mission to bring back the magic of childhood.
Remember those carefree days filled with outdoor adventures and genuine connections? We believe kids today deserve the same, even in a digital world. That's why we're passionate about creating safe tech that empowers parents and protects kids, fostering a balanced approach to technology that encourages life beyond the screen. With innovative products and services, we're giving families the tools they need to stay connected without sacrificing safety.
We're a team of caring, optimistic individuals who aren't afraid to challenge the status quo and have a little fun along the way. Join us as we champion a fearless approach to safe tech, helping kids explore the world around them while staying connected to what matters most. Together, we'll grow the Gabb brand and create a brighter future for families everywhere.
What You’ll Do
Gabb is seeking a highly-motivated and experienced Senior Manager, Supply Chain Operations to lead and optimize our logistics and fulfillment operations. In this role, you will be responsible for ensuring the seamless and efficient flow of our physical products from manufacturing to our customers' hands. You will manage key vendor relationships, oversee the return merchandise authorization (RMA) process, ensure exceptional customer delivery experiences, and collaborate with many other departments at Gabb. Your day-to-day responsibilities can include, but will not be limited to:
> Manage 3PL logistics. Communicate regularly with 3PL partners to address operational issues, discuss performance, and ensure alignment with Gabb's service level agreements.
> RMA and reverse logistics management. Oversee the return merchandise authorization (RMA) process, ensuring efficient handling of returns, replacements, and refunds.
> Inventory management. Develop and implement strategies to optimize inventory levels, minimize holding costs, and prevent stockouts.
> International logistics. Manage the flow of overseas physical products, including customs clearance, freight forwarding, and international shipping regulations.
> Vendor relationship management. Develop and maintain strong, strategic relationships with manufacturers and vendors. Serve as the primary point of contact for external partners in managing and resolving issues.
> Contract management. Negotiate and manage contracts with 3PL providers, suppliers, and other key partners.
> Performance monitoring. Track key performance indicators (KPIs) to measure the effectiveness of our supply chain operations and identify areas for improvement.
> Fulfillment optimization. Continuously analyze and improve our shipping and fulfillment processes to ensure efficiency, accuracy, and timely delivery to customers.
What You'll Bring
> Bachelor's degree in Supply Chain Management, Business Administration, or equivalent work experience.
> 7 years of experience in supply chain operations, with at least 3 years in a leadership role.
> Proven experience managing 3PL relationships and overseeing fulfillment operations for an ecommerce company.
> Strong understanding of international logistics, customs regulations, and shipping practices.
> Experience with RMA processes and reverse logistics.
> Excellent contract negotiation and vendor management skills.
> Data-driven and analytical, with experience using KPIs to track performance and identify areas for improvement.
> Exceptional communication, interpersonal, and leadership skills.
The Good Stuff
🌎 Mission driven to protect kids and make a difference in the world
⚖️ Work-life balance with unlimited PTO, flexible/hybrid schedules, and more
🏥 Generously covered insurance premiums (up to 100% based on tenure)
💰 Stock options and 401(k) plan with employer match
🚀 Fast-paced startup environment with room for career growth
😎 Energetic and collaborative company culture (plus the coolest coworkers around)
🐶 Pet insurance to keep your furry friend happy and healthy
🫶 Get paid to give your time to the community
Everyone’s Welcome Here
Gabb is an equal opportunity employer committed to a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of background or identity. All applicants will be considered for employment without regard to race, color, religion, sex, disability status, protected veteran status, sexual orientation, pregnancy, or any other protected characteristic.
Remember those carefree days filled with outdoor adventures and genuine connections? We believe kids today deserve the same, even in a digital world. That's why we're passionate about creating safe tech that empowers parents and protects kids, fostering a balanced approach to technology that encourages life beyond the screen. With innovative products and services, we're giving families the tools they need to stay connected without sacrificing safety.
We're a team of caring, optimistic individuals who aren't afraid to challenge the status quo and have a little fun along the way. Join us as we champion a fearless approach to safe tech, helping kids explore the world around them while staying connected to what matters most. Together, we'll grow the Gabb brand and create a brighter future for families everywhere.
What You’ll Do
Gabb is seeking a highly-motivated and experienced Senior Manager, Supply Chain Operations to lead and optimize our logistics and fulfillment operations. In this role, you will be responsible for ensuring the seamless and efficient flow of our physical products from manufacturing to our customers' hands. You will manage key vendor relationships, oversee the return merchandise authorization (RMA) process, ensure exceptional customer delivery experiences, and collaborate with many other departments at Gabb. Your day-to-day responsibilities can include, but will not be limited to:
> Manage 3PL logistics. Communicate regularly with 3PL partners to address operational issues, discuss performance, and ensure alignment with Gabb's service level agreements.
> RMA and reverse logistics management. Oversee the return merchandise authorization (RMA) process, ensuring efficient handling of returns, replacements, and refunds.
> Inventory management. Develop and implement strategies to optimize inventory levels, minimize holding costs, and prevent stockouts.
> International logistics. Manage the flow of overseas physical products, including customs clearance, freight forwarding, and international shipping regulations.
> Vendor relationship management. Develop and maintain strong, strategic relationships with manufacturers and vendors. Serve as the primary point of contact for external partners in managing and resolving issues.
> Contract management. Negotiate and manage contracts with 3PL providers, suppliers, and other key partners.
> Performance monitoring. Track key performance indicators (KPIs) to measure the effectiveness of our supply chain operations and identify areas for improvement.
> Fulfillment optimization. Continuously analyze and improve our shipping and fulfillment processes to ensure efficiency, accuracy, and timely delivery to customers.
What You'll Bring
> Bachelor's degree in Supply Chain Management, Business Administration, or equivalent work experience.
> 7 years of experience in supply chain operations, with at least 3 years in a leadership role.
> Proven experience managing 3PL relationships and overseeing fulfillment operations for an ecommerce company.
> Strong understanding of international logistics, customs regulations, and shipping practices.
> Experience with RMA processes and reverse logistics.
> Excellent contract negotiation and vendor management skills.
> Data-driven and analytical, with experience using KPIs to track performance and identify areas for improvement.
> Exceptional communication, interpersonal, and leadership skills.
The Good Stuff
🌎 Mission driven to protect kids and make a difference in the world
⚖️ Work-life balance with unlimited PTO, flexible/hybrid schedules, and more
🏥 Generously covered insurance premiums (up to 100% based on tenure)
💰 Stock options and 401(k) plan with employer match
🚀 Fast-paced startup environment with room for career growth
😎 Energetic and collaborative company culture (plus the coolest coworkers around)
🐶 Pet insurance to keep your furry friend happy and healthy
🫶 Get paid to give your time to the community
Everyone’s Welcome Here
Gabb is an equal opportunity employer committed to a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of background or identity. All applicants will be considered for employment without regard to race, color, religion, sex, disability status, protected veteran status, sexual orientation, pregnancy, or any other protected characteristic.
