Luxury Jewelry Consultant

Company Description

Gage Diamonds, located in Chicago's River North neighborhood, is a premier retailer of engagement rings, wedding bands, fine jewelry, and designer watches. They are committed to revolutionizing the bridal and fine jewelry shopping experience by offering transparent financing options and a diverse range of products, including natural diamonds, lab-grown diamonds, and moissanites. Gage Diamonds advocates for inclusivity and transparency in an industry historically shrouded in secrecy.

Role Description

We are seeking a passionate and customer-focused Sales Specialist to join our team. This role involves providing exceptional service to clients through in-person interactions, virtual appointments, and various communication channels. The ideal candidate will possess excellent sales skills, a deep appreciation for fine jewelry, and the ability to build lasting client relationships.

Key Responsibilities

• Provide an outstanding experience by offering personalized service and expert product knowledge.
• Conduct in-person and virtual consultations to assist clients in selecting jewelry that meets their needs and preferences.
• Develop and maintain strong relationships with clients to encourage repeat business and referrals.
• Educate customers on product details, including materials, gemstones, craftsmanship, and care instructions.
• Process transactions accurately and efficiently, handling payments, financing options, and returns.
• Maintain the showroom's visual merchandising and ensure all jewelry displays are clean, organized, and appealing.
• Assist with online sales inquiries, including responding to messages, emails, and virtual chat requests.
• Stay up to date with industry trends, new collections, and company promotions to effectively communicate offerings to clients.
• Meet and exceed individual and team sales goals.
• Handle customer concerns professionally, resolving issues to ensure satisfaction and loyalty.

Qualifications

• Ability to work Saturdays in line with the sales team schedule
• A willingness to learn and be educated about the products being sold, including taking jewelry certification classes to enhance knowledge and expertise.
• Ability to work in a team-oriented environment while also achieving individual goals.
• Previous experience in retail sales, preferably in fine jewelry, luxury goods, or a related industry.
• Excellent verbal and written communication skills.
• Comfort with technology and ability to conduct virtual appointments using video conferencing tools.
• A keen eye for detail and a passion for fine jewelry and design.
• Strong customer service skills with a focus on building relationships.

Benefits

• base salary plus commission and bonus opportunities.
• Employee discounts on fine jewelry.
• Health and dental insurance options.
• Paid time off and holidays.
• Opportunities for professional development and career growth.