What are the responsibilities and job description for the Patient Advocate position at Gaia?
💼 The Role
Although this position sits within our marketing team, it’s truly a Sales role at heart. You’ll guide prospects through their journey, turning them into Gaia Members, and collaborate with our global Operations and Member teams across the US and UK.
🎯 What You’ll Own
• 📋 Sales Pipeline Management: Serve as the main point of contact for prospects, guiding them from interest to membership.
• 📊 Feedback Insights: Share learnings from prospect interactions to improve our product offerings.
• 🤝 Clinic Collaboration: Act as a liaison with staff at your assigned clinics to support patient referrals and onboarding.
🔑 Responsibilities
• 📞 Communication: Manage all calls and emails with Prospects and Members.
• 💰 Financial Guidance: Discuss IVF insurance and financing options, showcasing how Gaia fits into their journey.
• 🌐 Partnerships: Work with partner clinics to onboard prospects and foster referrals.
• 🛠 Supportive Onboarding: Help prospects transition to Members, coordinating with clinics and assisting every step of the way.
• 📑 Operational Excellence: Handle payments, authorizations, and outcome reporting throughout treatment.
• 📌 Data Tracking: Effectively track prospects and share valuable insights with clinics.
• 📈 Growth Opportunities: Identify ways to expand the sales pipeline to boost Member growth.
✨ What Makes You a Great Fit
• 🧬 Fertility Expertise: Prior experience in the fertility space is a must.
• 🤗 Empathy-Driven: You understand the stress of IVF and are passionate about supporting Members with care and compassion.
• 💳 Finance Knowledge: Familiarity with the healthcare insurance/financing landscape, especially in a clinic Finance Coordinator role.
• 🚀 Self-Starter: As the first hire in this role for the US, you’ll need to take initiative and help shape our success.
• 🗣 Strong Communicator: You’ll work closely with patients, clinic staff, and internal teams.
💸 Salary and Benefits
At Gaia, we prioritize the well-being and success of our employees. Along with a competitive market-benchmarked salary, we offer:
• 🏥 Private Healthcare
• 🌱 Fertility Support
• 🛠 Home Office Setup Budget
• 📚 Personal Development Budget
🌏 Diversity and Inclusion
At Gaia, we believe diverse and inclusive teams make better products, more successful businesses and help us to be better people.
Gaia counts 38 employees spanning 10 different nationalities. Gaia’s board of directors is composed of founder Nader AlSalim and 2 women — from Kindred Capital, Leila Zegna and from Atomico, Terese Hougaard. Women are also well represented at the company’s C-suite level (COO, CMO, Chief of Staff) and within Gaia’s data and engineering team, a traditionally male dominated field.
We strive to create an organization that welcomes people and does not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.
If you’re eager for a challenge, want to hit the ground running and you're ready to make an impact on other people’s lives, apply!
We aim to respond to all applicants within 1-2 weeks. There is no deadline for the application, the role will be live until filled.
