What are the responsibilities and job description for the Claims Representative position at GAINSCO Auto Insurance®?
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GAINSCO is looking to hire a Claims Representative. This individual should be looking to build a career within the industry, as our company will be growing giving plenty of potential to make advancements. This role is intended to develop skills for investigating, evaluating, negotiating, resolving claims on losses of lesser value and complexity, and providing exceptional customer service. While maintaining full compliance with internal and external quality standards and state specific regulations. As a Claims Representative, you’ll learn how to help customers get back on the road after an accident. Which means building relationships with customers and working in a fast-paced environment while managing the claims process. You’ll have the support of a collaborative team and ongoing coaching from leaders.
What does a Claims Representative do at GAINSCO?
- Claims Representative - an entry level position to start claims career, no prior insurance or claims handling experience required.
- Learns insurance terminology, knowledge and skills required to document and begin processing claims.
- Learns initial claims set up and basic claims process.
- Learns the essentials of good faith claims handling practices, how to investigate simple coverage issues, how to complete and finalize liability investigations.
- Learns how to set vehicle inspections and assist in managing the repair process.
- Uses GAINSCO claims systems and other technologies to document reports of loss and transfer claims as necessary for resolution.
- Serves as the first point of contact for claims resulting from accidents involving GAINSCO policyholders.
- Provides exceptional customer service while obtaining detailed information regarding the facts of loss.
- Answers general questions and redirects customer calls as needed.
What is required?
Education:
- High School Diploma or Equivalent; Bachelor’s degree is preferred
Experience:
- Demonstrated success in a customer service capacity.
- Bilingual (English/Spanish) preferred
Licensing
- To perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and GAINSCO requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
- The ability to obtain adjuster license in 90 days of hire is required
- Ongoing continuing education credits as mandated will be required and covered by the company.
Other skills and abilities:
- Excellent verbal, written communication and listening skills.
- Ability to manage time while prioritizing multiple tasks.
- Have an aptitude for providing information in a clear, concise manner with an appropriate level of detail, empathy, and professionalism.
What else do you need to know?
- Competitive salary based on experience.
- Excellent benefits package: medical & dental (Basic plan FREE), vision insurance, life insurance, short-term and long-term disability insurance.
- Parental Leave Policy
- 401K Company Match
- PTO Plan Paid Company determined Holidays.
All offers are contingent upon a successful background investigation (including employment, education, criminal and DMV verification- when applicable) and a pre-employment drug test with results satisfactory to GAINSCO.
GAINSCO is an Equal Employment Opportunity Employee
