Director of Business Operations and Process

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Director of Business Operations and Process at Gainwell, you will work with a team of subrogation professionals, engineers and caseworkers to build creative solutions that generate true net new value for the company. The processes you will work on utilize healthcare data to build in automated decisions, improve existing workflow and bring technology to bear on manual processes. Specific focus will be on driving metrics into the business to improve service levels, increase recoveries and reduce error rates.

You will manage supervisors and managers in their role, and interface daily on production requirements and completion. Six sigma principles will be applied as well as use of AI, automation and other data science concepts.

Your role in our mission

• Manage a team of subrogation management professionals and caseworkers.
• Identify key process steps to be measured, managed and pushed into daily accountability metrics.
• Use data science, data manipulation and workflow to optimize case handling.
• Participate in client meetings, annual reviews and ad hoc meetings.
• P&L responsibility:
  • $200 million in annual recoveries
  • $20 million in operating revenue
• Document processes and procedures using standard methodologies and tools.
• Apply process improvement and reengineering methodologies and principles to identify and plan improvements (process and technology) including identifying the current process, applying best practices, and creating performance measurements.
• Develop an intimate understanding of the industry and subject matter.
• Facilitate organizational change.

What we're looking for

• >10 years related work experience with >8 years managing people and processes.
• Health care background preferred, technical experience preferred.
• Healthcare subrogation experience preferred.
• Bachelor's degree or equivalent work experience required, Master's degree preferred.
• Proven experience with Lean Six Sigma and/or Project Management or similar.

What you should expect in this role

• Fully remote opportunity with the option to work anywhere within the United States.
• May be required to travel at least 10% of time based on business needs.

The deadline to submit applications for this posting is February 21, 2025.

The pay range for this position is $116,100.00 - $165,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.