What are the responsibilities and job description for the Quality Assurance Manager position at Gainwell Technologies LLC?
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As a Manager at Gainwell, you will be part of an innovative product company with a mission to serve the healthcare needs of our communities. You will oversee quality assurance and ensure the Florida MMIS account meets its responsibilities for all systems and operations. You will oversee and guide your team of quality assurance professionals, accountable for day-to-day quality assurance functions. You manage the performance and engagement of your staff and vendor resources, optimize processes, and maintain the highest quality standards. Your work directly supports the Account Delivery Manager [ADM], Regional Leader, internal business partners in achieving or exceeding contractual obligations and company goals and objectives.
Your role in our mission
- Oversee all aspects of quality assurance for the Florida MMIS account, including oversight of Service Level Agreements (SLAs) and corrective plans.
- Manages audits of internal business operations, system performance, and system functions and identify the accuracy of following operational policies and procedures.
- Prepare and deliver audit reports of findings to client and Florida account.
- Lead and manage a team of quality assurance professionals, ensuring that all quality standards are met consistently. Facilitate development opportunities for staff to enhance their skills and knowledge.
- Analyze performance data to identify areas for improvement, provide recommendations, execute change to drive results.
- Drive and manage change results and initiatives providing reporting on quality performance, trends, and recommendations to Account leadership. Work with leadership team to develop strategies for quality improvement.
- Ensure corrective action plans are developed and implemented as identified by the State or quality assurance staff as needed.
What we're looking for
- Must possess a bachelor’s degree with at least three (3) courses in statistics and/or quality assurance or have at least five (5) years progressive experience in the quality assurance function of a large-scale claims processing organization.
- Must have minimum of three (3) years progressive experience in the quality assurance function of a large-scale claims processing organization.
- Must reside in Tallahassee, FL or surrounding area.
- Strong understanding of quality assurance tools, principles, methodologies, and industry best practices.
- Proficient with Microsoft Office suite and hardware and software applications to manage operations.
- Strong written and oral communication and interpersonal skills to work effectively with team members, customers, and clients.
What you should expect in this role
- Office environment/Hybrid work arrangement in Tallahassee, FL.
- LI-HYBRID
- LI-LS2
The pay range for this position is $79,200 - $113,100 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
Salary : $79,200 - $113,100
