What are the responsibilities and job description for the Salesforce Project Manager / Support Lead position at Galactic Minds Inc.?
Job Details
Summary:
Salesforce Project Manager/Support Lead for a state government client. This role manages Salesforce projects, provides application support, and oversees releases. Requires strong Salesforce expertise (LWC, Apex), project management skills, and excellent communication.
Key Responsibilities:
- Manage Salesforce projects: planning, execution, risk mitigation.
- Provide application support: troubleshooting, root cause analysis, bug fixes.
- Oversee Salesforce releases using Copado.
- Create and maintain project/release documentation.
- Manage stakeholder communication and expectations.
Job Requirements:
- 7 years Salesforce experience (Service Cloud).
- Proficient in LWC, Apex, configuration.
- Project management experience.
- Strong troubleshooting and communication skills.
- Familiarity with Copado and Salesforce integrations.
- ITIL knowledge a plus.
Work Allocation (Approx.):
- Project Management: 30%
- Release Management: 25%
- Support/Troubleshooting: 25%
- Documentation/Communication: 20%
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