Night Audit

• Completes posting of all charges / Receives and records guest payments.
• Reconciles all departments to X reading of register by retaping all department vouchers from start of day's business. All tapes should be labelled and dated.
• Prepares revenue report remembering to include all day rates.
• Posts room, tax, and local calls for the day. Total room revenue should balance to room revenue report.
• Prepares revenue report remembering to include all-day rates.
• Completes "D card (with "Z" readings) showing any adjustments for errors with full explanation and records last consecutive number and reset number.
• High balance credit report must be completed indicating all balances in guest ledger of cash customers with debit balances. Folio balances over $300 if property does not have a restaurant, and $500 if property has a restaurant should also be recorded. This report is to be given to the Manager daily for his/her review. Copies are to be retained on the property level and originals sent to home office.
• Prepare and have ready by 7 a.m. each day the Housekeeper's Report, listing the status of check-outs, stay, over, vacant, and out-of-order rooms for the night just ended.
• Reconcile Banquet Department using banquet bills.
• Prepare "cash only" list for restaurant and lounge.
• Assigns rooms in a courteous and efficient manner to all incoming guests.
• Maintains the daily walk-in reservation count sheet.
• Pays special attention to the phone and follows the basic rules of courtesy.
• Records and makes all wake-up calls properly.
• Provides information to guests in a courteous manner.
• Must have complete knowledge of policies and procedures to be followed in emergency situations.
• Completes the night audit by change of shift at 7 a.m. Gives information to other department heads, especially any information relating to the morning's breakfast business and meeting set-ups.
• Handles all internal control items as hotel policies and procedures dictate.
• Sees that all reports and vouchers required are on the General Manager's desk for review and approval.

Skills:

• Excellent customer service skills / Positive attitude.
• Ability to communicate effectively.
• Professional image through appearance and conduct.
• Telephone etiquette / Ability to problem solve.

• High school diploma or equivalent required; additional education in hospitality is a plus.

• Prior experience in a similar role or front desk operations is preferred.

• Strong numerical/Math skills and attention to detail.

• Excellent communication and interpersonal skills.

• Ability to work independently and handle multiple tasks efficiently.

• Availability to work overnight shifts, including weekends and holidays.

• Knowledge of computers / Office machines.

• Weekend availability