What are the responsibilities and job description for the Network Operations Center Technician position at Galaxy Technology Hires LLC?
Network Operations Center Technician
Washington, DC or New York City, NY
The Job
Our client’s Network Operations Center (NOC) members are the first line of defense on alerting and monitoring across a wide network of their products and installations. They value candidates who are detail-oriented while also being able to think and react quickly to emerging and unique problem sets. To be successful in this role you'll be someone who is able to rapidly adapt and learn how to operate the front and back end of new products and processes. You’ll be responsible for driving availability of our client’s most critical user environments through direct technical support and high signal collaboration with their engineers and developers.
Functions
- First line for monitoring and alerting our client’s production user environments
- Drive high availability of the deployed products and provide signal around product bugs and issues
- Enable continuous delivery of our client’s product bundles through data transfer operations and patch deployment
- Work with remote and local engineers in debugging product issues across a wide network of environments
- Provide direct user support to a large group of geographically dispersed users
- Provide diagnostic signal to developers on product performance and data health through log retrieval and administrative workflows
- Wide knowledge of our client’s core products in order to perform front end and back end administrative tasks and user management
Qualifications
Preferred Skills
