Network Operations Center Technician

Network Operations Center Technician

Washington, DC or New York City, NY

The Job

Our client’s Network Operations Center (NOC) members are the first line of defense on alerting and monitoring across a wide network of their products and installations. They value candidates who are detail-oriented while also being able to think and react quickly to emerging and unique problem sets. To be successful in this role you'll be someone who is able to rapidly adapt and learn how to operate the front and back end of new products and processes. You’ll be responsible for driving availability of our client’s most critical user environments through direct technical support and high signal collaboration with their engineers and developers.

Functions

• First line for monitoring and alerting our client’s production user environments
• Drive high availability of the deployed products and provide signal around product bugs and issues
• Enable continuous delivery of our client’s product bundles through data transfer operations and patch deployment
• Work with remote and local engineers in debugging product issues across a wide network of environments
• Provide direct user support to a large group of geographically dispersed users
• Provide diagnostic signal to developers on product performance and data health through log retrieval and administrative workflows
• Wide knowledge of our client’s core products in order to perform front end and back end administrative tasks and user management

Qualifications

• US Citizen
• Secret clearance level (As required by U.S. Government contract)
• Willingness to work on-site
• Available to work night shifts and/or weekends when necessary (NOC operates 24/7/365)
• Experience providing direct technical support to customers or users via phone or instant messaging
• Experience working in a cleared/secure environment

Preferred Skills

• 8570 Compliant Certifications (Sec , CISSP, etc.)
• Hard working and professional, with the ability to multi-task and prioritize tasks in a timely and purposeful manner
• Adaptable learner that can adopt new processes and workflows
• Hardware and Software troubleshooting fundamentals
• Strong verbal and written communication skills, with an enthusiasm for in working in a highly collaborative setting - sharing best practices, lessons learned and assisting where gaps exist

Michael Hentrich