Night Manager

SUMMARY:

The Night Manager represents the Management during the Night shift. The Overnight Manager also assists the Front Desk Director in all aspects of the department including but not limited to operations, auditing, training, scheduling, staffing, and guest services which fall under the Front of the House Department following hotel policies and procedures.

The Night Manager provides leadership and support to all members of the Front of the House and enforces the Hotels Standards of Excellence in all areas supervised, as well as carries out all safety procedures to ensure a safe environment for all. The Overnight Manager will be in communication with the other departments including Valet, Housekeeping, F&B, Wellness, Recreation, Conference & Events to be knowledgeable of all activities involved within the building.

RESPONSIBILITIES:

• Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training, and correcting where needed.
• Direct and oversee all hotel operations during the overnight shift to ensure guest satisfaction and safety.
• Responsible for review of all financial processes assigned by the Finance Department. Any discrepancies are to be reported on the same day.
• Conduct Briefing for all staff during the overnight Shift.
• Assist the Front Desk Director in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling, and purchasing.
• Inform all Overnight staff of nightly activities, group, and VIP arrivals as well as special requests and repeat guests.
• Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival, and ensure escort to accommodations if appropriate.
• Always maintain a professional and high-quality service-oriented environment.
• Act as Manager on Duty for the hotel in the absence of the Front Desk Director dealing with complaints, problem-solving, disturbances, special requests, and any other issues that may arise.
• Manage the night shift in the department ensuring all employees perform the tasks assigned to them.
• Required to welcome our guests to the hotel in a friendly and helpful manner and ensure that the public areas are kept clean and tidy.

• Must actively participate in the decision-making process on guest relocation for nights when overcapacity, execute accordingly, and ensure a smooth relocation process. This effort must be coordinated with Management.
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counseling and evaluations, as well as recognizing a job well done.
• Work closely with all departments to improve guest services and foster cross-departmental communication.
• Be aware and able to enforce all safety procedures.
• Remain current in all updates about new procedures and training.
• Report any suspicious persons, activities, and/or hazardous conditions to the Security department and Management.

QUALIFICATIONS:

• Minimum 2 years of experience in a management role.
• Condo/Hotel experience preferred.
• Experience with pre-opening preferred.
• Familiarity with relevant laws, regulations, and industry standards, such as OSHA and ADA requirements.
• Utilize computer systems effectively to handle guest registrations, run reports, manage guest requests, and monitor Front of the House operations.
• Ability to work flexible hours, weekends, and holidays.
• Advanced math and bookkeeping skills
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Attend all hotel-required meetings and trainings.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.

EDUCATION:

• Bachelor’s degree in hospitality management preferred.

LANGUAGE SKILLS:

• Excellent verbal and written communication skills in English and Spanish (preferred).

REASONING ABILITY:

• Excellent verbal and written communication skills, with the ability to interact effectively with guests, associates, and external partners.
• Ability to work well under pressure and respond quickly and effectively to emergencies.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Requires the ability to stand and walk for extended periods.
• Lift up to 50 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job is primarily performed in an office environment with a moderate noise level. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud.

The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties as necessary.