What are the responsibilities and job description for the End User Support Specialist position at Galent?
Job Summary
We are seeking a highly skilled and experienced End User Computing EUC Subject Matter Expert SME to join our IT team in Bangalore The ideal candidate will have extensive expertise in collaboration technologies desktop management directory services laptop management and proficiency in Intune SCCM MDM Teams Webex and O365 This role requires a deep understanding of end user computing environments configuration and migrations
Key Responsibilities
- Manage and maintain end user computing environments including desktops laptops and mobile devices
- Implement and manage collaboration technologies and solutions
- Oversee desktop management including software deployment patch management and security configurations
- Manage directory services including Active Directory and Azure AD
- Implement and manage laptop management solutions
- Utilize Intune SCCM and MDM for device management and policy enforcement
- Administer and support Office 365 Teams and Webex environments
- Plan and execute configuration and migration projects
- Ensure compliance with security policies and procedures
- Troubleshoot and resolve end user computingrelated issues
- Document configurations processes and procedures
- Provide technical support and guidance to junior team members
Required Qualifications
- Bachelors degree in Computer Science Information Technology or a related field
- 7 10 years of experience in end user computing
- Expertise in collaboration technologies desktop management directory services and laptop management
- Proficiency in Intune SCCM MDM Teams Webex and Office 365
- Strong knowledge of configuration and migration processes
- Excellent problemsolving skills and attention to detail
- Ability to work independently and as part of a team
- Excellent communication and documentation skills
- Preferred Qualifications
- Relevant certifications Microsoft Certified Modern Desktop Administrator Associate Microsoft 365 Certified Enterprise Administrator Expert etc
- Experience with cloud migration projects
- Knowledge of security best practices for end user computing environments
- Experience with automation tools and scripting languages
Skills
Mandatory Skills : Jira Service Desk, Salesforce Field Service, ServiceNow ITSM, Windows Server
