What are the responsibilities and job description for the ServiceNow Business Analyst position at Galent?
Title: ServiceNow ITSM/ ITOM Business Analyst
Location: Erlanger, KY (100% Onsite)
Hire Type: Contract
Job Description:
We are seeking a highly skilled and experienced ServiceNow Business Analyst to join our IT services team.
The successful candidate will be responsible for analyzing business requirements, designing ServiceNow solutions, and ensuring the effective implementation of ServiceNow modules.
This role involves working closely with stakeholders to understand their needs and translating them into technical specifications.
Key Responsibilities:
Requirement Analysis:
- Work with stakeholders to gather and document business requirements for ServiceNow implementations and enhancements.
Solution Design:
- Design and propose ServiceNow solutions that meet business needs and align with best practices.
Process Improvement:
- Identify opportunities for process improvements and automation within the ServiceNow platform.
Configuration and Customization:
- Configure and customize ServiceNow modules, workflows, and scripts to meet business requirements.
Testing and Validation:
- Develop and execute test plans to ensure the quality and functionality of ServiceNow solutions.
Documentation:
- Create and maintain comprehensive documentation of business requirements, technical specifications, and process flows.
Training and Support:
- Provide training and support to end users and other IT teams on ServiceNow functionalities and best practices.
Project Management:
- Assist in project planning, coordination, and execution of ServiceNow projects.
Stakeholder Communication:
- Facilitate communication between stakeholders, developers, and other IT teams to ensure successful project delivery.
Qualifications:
Education:
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
Experience:
- Minimum of 8 years of experience as a Business Analyst with at least 5 years of hands-on experience with the ServiceNow platform.
Certifications:
- ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist (CIS) are highly desirable.
Technical Skills:
- Proficiency in ServiceNow configuration, customization, and scripting (JavaScript, Glide API).
- Strong understanding of ITIL processes and best practices.
Analytical Skills:
- Excellent analytical and problem-solving skills with the ability to translate business requirements into technical solutions.
Communication:
- Strong verbal and written communication skills with the ability to interact effectively with technical and non-technical stakeholders.
Team Player:
- Ability to work collaboratively in a team environment, providing support and guidance to colleagues as needed.
Adaptability:
- Ability to adapt to changing priorities and work effectively in a fast-paced, dynamic environment.
Preferred Qualifications:
- Experience with ServiceNow ITSM, ITOM, and other ServiceNow modules
- Knowledge of integration tools and techniques such as REST/SOAP APIs and middleware platforms
- Familiarity with Agile/Scrum methodologies
Skills:
Mandatory Skills: ServiceNow ITSM, ITOM, APM, CMDB, Business Analyst
