What are the responsibilities and job description for the ServiceNow Business Analyst position at LTIMindtree?
About Us:
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com
Job Title: ServiceNow Business Analyst
Location: Cincinnati, OH (Onsite)
Job Description:
We are seeking a highly skilled and experienced ServiceNow Business Analyst to join our IT services team.
The successful candidate will be responsible for analysing business requirements designing ServiceNow solutions and ensuring the effective implementation of ServiceNow modules.
This role involves working closely with stakeholders to understand their needs and translating them into technical specifications
Key Responsibilities
- Requirement Analysis Work with stakeholders to gather and document business requirements for ServiceNow implementations and enhancements
- Solution Design and propose ServiceNow solutions that meet business needs and align with best practices
- Process Improvement Identify opportunities for process improvements and automation within the ServiceNow platform
- Configuration and Customization Configure and customize ServiceNow modules workflows and scripts to meet business requirements
- Testing and Validation Develop and execute test plans to ensure the quality and functionality of ServiceNow solutions
- Documentation Create and maintain comprehensive documentation of business requirements technical specifications and process flows
- Training and Support Provide training and support to endusers and other IT teams on ServiceNow functionalities and best practices
- Project Management Assist in project planning coordination and execution of ServiceNow projects
- Stakeholder Communication Facilitate communication between stakeholders developers and other IT teams to ensure successful project delivery
Qualifications
- Education Bachelors degree in Computer Science Information Technology Business Administration or a related field
- Experience Minimum of 8 years of experience as a Business Analyst with at least 5 years of handson experience with the ServiceNow platform
- Certifications ServiceNow Certified System Administrator CSA and ServiceNow Certified Implementation Specialist CIS are highly desirable
- Technical Skills Proficiency in ServiceNow configuration customization and scripting JavaScript Glide API Strong understanding of ITIL processes and best practices
- Analytical Skills Excellent analytical and problemsolving skills with the ability to translate business requirements into technical solutions
- Communication Strong verbal and written communication skills with the ability to interact effectively with technical and nontechnical stakeholders
- Team Player Ability to work collaboratively in a team environment providing support and guidance to colleagues as needed
- Adaptability Ability to adapt to changing priorities and work effectively in a fastpaced dynamic environment
Preferred Qualifications
- Experience with ServiceNow ITSM ITOM and other ServiceNow modules
- Knowledge of integration tools and techniques such as RESTSOAP APIs and middleware platforms
- Familiarity with AgileScrum methodologies
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):
Benefits and Perks:
• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Safe return to office:
In order to comply with LTIMindtree’ s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree’s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree’s applicable processes.
