What are the responsibilities and job description for the ServiceNow FSO Technical lead position at Galent?
Job Title: ServiceNow FSO Technical lead
Location: Hartford, CT or Minneapolis, MN
Full Time
Mandatory Skills : ServiceNow FSO, ServiceNow ITSM, CSM, Integration, Technical lead
Servicenow FSO Lead or Architect - (Servicenow CSM or Service ITSM - SCOPED APPLICATION also fine, but need to upgrade themselves) - Need lead experience
Technical Skills Primary
- Hands on experience in implementing ITSM FSO CSM
- Client and Server APIs i e GlideDialogWindow GlideForm GlideAggregate GlideRecord etc
- Validate requirements and highlight discrepancies
- Design solution and suggest technical best practices
- Provide domain architecture and the technical aspects of the project
- End to end guidance and review of FSO Implementation customization in ServiceNow
- Participate in requirement gathering meetings and provide inputs to the developers based on the requirements
- Technical Skills Secondary Nice to have NOT MANDATORY
- Ensure information is accurate and feasible
Soft Skills
- As this is an onsite role must have strong written and oral communication skills
- Insurance Domain Knowledge
- Strong ability to work with client stakeholders
- Requirement Review and Work Effort Estimation
Certifications
- ServiceNow Administration certification
- ServiceNow Implementation Specialist Certification FSO ITSM various tracks
- ServiceNow Master Architect Certification optional
