Phone Receptionist in Medical Office

Job Overview
We are seeking a professional, bilingual (English/Spanish) Receptionist with experience in primary care clinics to join our team. The ideal candidate will have exceptional customer service skills, the ability to manage a high volume of calls, and proficiency in tools like RingCentral, G Suite, and Microsoft Office. This role requires a proactive, organized, and compassionate individual who excels in time-sensitive situations and supports seamless communication between patients and staff.

Responsibilities

• Customer Service: Provide a welcoming and professional experience for patients, families, and visitors, addressing their needs with compassion and efficiency.
• Call Management: Handle a high volume of phone calls via RingCentral, including scheduling appointments, answering inquiries, managing medication pickups, and ensuring adherence to clinic policies.
• Bilingual Communication: Communicate effectively with patients and staff in both English and Spanish, serving as a vital link for diverse patients and team members.
• Appointment Coordination: Schedule, confirm, and manage appointments while ensuring clinic schedules are optimized for efficiency.
• Medication Support: Manage calls related to medication pickups, adherence follow-ups, and prescription inquiries, ensuring timely communication with medical staff.
• Administrative Support: Maintain accurate records, update patient files, and assist with Medicare and insurance documentation using tools such as G Suite and Microsoft Office.
• Time-Sensitive Coordination: Triage urgent patient needs and escalate issues appropriately to ensure timely resolution.
• Technology Utilization: Utilize RingCentral, G Suite, and Microsoft Office for communication, scheduling, and administrative tasks to streamline clinic operations.
• Team Collaboration: Work closely with clinic staff to ensure seamless coordination and communication in a fast-paced environment.

Required Skills and Qualifications:

• Proven experience as a receptionist in a medical or primary care setting.
• Proficiency in RingCentral, G Suite (Google Drive, Docs, Sheets, etc.), and Microsoft Office (Word, Excel, Outlook).
• Bilingual (English and Spanish) with excellent verbal and written communication skills.
• Ability to handle time-sensitive tasks and prioritize effectively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Exceptional customer service skills with a compassionate and patient-focused approach.

Requirements

• Familiarity with Medicare policies, claims, and patient documentation.
• Experience working with electronic medical records (EMR) systems.
• Knowledge of medication adherence practices and primary care workflows.
• Previous experience in a high-call-volume environment.
• Clear, articulate telephone voice.
• Outgoing telephone personality.
• Grammatically correct use of English both spoken and written (bilingual Spanish a big plus).
• Basic knowledge of Windows PC operating system and word processing fundamentals.
• High-school diploma or equivalent required.
• Strong customer service skills with a friendly demeanor.
• Excellent time management abilities to handle multiple tasks effectively.
• Strong computer literacy with the ability to learn new software quickly.
• Attention to detail with strong proofreading skills for document accuracy.
• Prior experience in office management is a plus but not required.
• Ability to work independently as well as part of a team in a dynamic environment.

We look forward to welcoming a dedicated Telephone Receptionist who is eager to contribute positively to our team!

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 32 per week

Schedule:

• 8 hour shift

Ability to Commute:

• Lehigh Acres, FL 33936 (Required)

Ability to Relocate:

• Lehigh Acres, FL 33936: Relocate before starting work (Preferred)

Work Location: In person

Salary : $15 - $17