What are the responsibilities and job description for the Customer Service Representative position at Gallagher Asphalt?
Are you looking for a new role that offers a competitive salary, a full 401K program with employer match, an excellent benefits package, personal and professional development opportunities, and an amazing work culture? Look no further than Gallagher Asphalt!
The Customer Service Representative is responsible for servicing the company’s internal and external customers, as well as supporting the daily operations of the command center.This position is primarily operating out of our Joliet plant location, and may also report to our Thornton location on select days. This person must be willing to have a flexible start time between 5am - 7:30am on workdays, have flexibility to work overtime in the evenings, and be able to work nights and weekends during the season (dependent upon construction schedule and customer needs).
This person isresponsible for on-site and remote scale duties at our Asphalt Plants in Joliet, Bourbonnais, and Thornton. This role will primarily be accountable for interacting with customers on a daily basis. This includes, but is not limited to, providing and processing information in response to Hot Mix Asphalt (HMA) orders, trucking needs, as well as the full array of services Gallagher offers. This role will support retail sales in communication with our regular customers as well as relaying customers’ needs and opportunities to retail sales. This position will also support clerical and operational duties within the command center. The Customer Service Representative collaborates daily with Construction leadership, Project Superintendents, Field Personnel, Project Managers, Plant Foreman, and the Equipment Manager.
Regular attendance and physical presence at work is an essential function of this position. This job may require additional duties not listed, and the employee may be asked to perform those duties to meet business needs. Occasional night and weekend work may be required. This is a seasonal role, with 40 guaranteed weeks, with the season typically occurring between March and December.
Essential Functions:
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The Customer Service Representative is responsible for servicing the company’s internal and external customers, as well as supporting the daily operations of the command center.This position is primarily operating out of our Joliet plant location, and may also report to our Thornton location on select days. This person must be willing to have a flexible start time between 5am - 7:30am on workdays, have flexibility to work overtime in the evenings, and be able to work nights and weekends during the season (dependent upon construction schedule and customer needs).
This person isresponsible for on-site and remote scale duties at our Asphalt Plants in Joliet, Bourbonnais, and Thornton. This role will primarily be accountable for interacting with customers on a daily basis. This includes, but is not limited to, providing and processing information in response to Hot Mix Asphalt (HMA) orders, trucking needs, as well as the full array of services Gallagher offers. This role will support retail sales in communication with our regular customers as well as relaying customers’ needs and opportunities to retail sales. This position will also support clerical and operational duties within the command center. The Customer Service Representative collaborates daily with Construction leadership, Project Superintendents, Field Personnel, Project Managers, Plant Foreman, and the Equipment Manager.
Regular attendance and physical presence at work is an essential function of this position. This job may require additional duties not listed, and the employee may be asked to perform those duties to meet business needs. Occasional night and weekend work may be required. This is a seasonal role, with 40 guaranteed weeks, with the season typically occurring between March and December.
Essential Functions:
- Scheduling and Coordination
- Promoting and Supporting Relationships
- Daily Reporting
- Data Entry
- Timecard Approvals
- Command Center Support
- Process Improvement
- Can-Do, Positive Attitude
- Great communication skills utilizing various means
- Ability to build strong working relationships
- Ability to quickly adjust and adapt to changing situations
- Extremely organized, able to coordinate many functions quickly
- Ability to demonstrate a high level of integrity and establish a proactiveapproach to Values Based Leadership
- High attention to detail
- High level of confidentiality
- High level of emotional intelligence
- Conflict management skills
- Ethical decision making
- High School Degree or Equivalent
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