What are the responsibilities and job description for the Customer Service Representative position at A & J Sewer Service?
Overview
We’re looking for top-performing Customer Experience Representatives who take pride in their work and know how to deliver excellent service. As we expand, we need confident communicators who can think fast, support our sewer and septic customers, and be the trusted voice of our brand.
If you’re reliable, driven, and ready to grow with a winning team—we want to hear from you.
Key Responsibilities:
- Deliver a great first impression by confidently following call scripts and sounding natural and professional on every call.
- Turn incoming inquiries into scheduled service appointments by understanding customer needs and offering the right solutions.
- Proactively place outbound calls to follow up on leads, book overdue services, and reconnect with past customers.
- Coordinate and schedule jobs efficiently, by service type, and technician availability.
- Monitor active partner plans and ensure recurring appointments are booked on time to maintain customer satisfaction.
- Keep customer records accurate and up to date in our system, capturing key details and service history.
- Collaborate closely with technicians and leadership to keep the team aligned and ensure a smooth customer experience.
Skills & Qualifications:
- Proficient in using computerized systems for data entry, scheduling, and record keeping.
- Strong command of English; multilingual abilities are a plus.
- Exceptional verbal and written communication skills, with the ability to convey information clearly and confidently.
- Prior experience in customer service or client-facing roles is highly desirable.
- Skilled at identifying customer needs and offering effective, solution-focused support.
- Comfortable using standard office software and customer management tools.
- Detail-oriented with a proactive mindset and strong problem-solving abilities.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- No nights
Work Location: In person
Salary : $18 - $22