What are the responsibilities and job description for the Lead Salesforce Administrator position at Gallagher Bassett?
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
Are you passionate about leveraging technology and innovation to drive better business outcomes? If so, Gallagher Basset is seeking a dynamic professional like you! Reporting to the Manager of CRM Strategy, the Salesforce Lead Administrator will spearhead ongoing Salesforce enhancements and user engagements, serving as a key player in transforming how we use Salesforce to support critical operations and deliver measurable business impact.
In this role, you will draw on your expertise in technical project management, Salesforce administration, and business analysis. By partnering with team members across the organization, you will streamline processes, provide user training, and implement significant solutions that align with our business objectives.
How you'll make an impact
- Serve as the primary system administrator for the Salesforce.com environment with 700 users.
- Support other Salesforce administrators with user account maintenance, reports and dashboards, workflows, and other routine tasks.
- Collaborate with senior team members to analyze business requirements and translate them into customized solutions using the Salesforce platform.
- Lead training initiatives for new users and boost the organization's abilities in using Salesforce.com.
- Act as the liaison between users and the application development teams.
- Work independently with members of the user community to define and outline development requirements.
- Lead and optimize business processes, ensuring alignment with organizational goals.
- Maintain and update product and pricebook information within Salesforce.
- Demonstrate experience in user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules.
- Understand Salesforce configuration changes, including Flows, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
- Innovate and develop creative solutions to complex problems, continuously seeking opportunities to improve and enhance the Salesforce platform.
About You
Required:
- Minimum two years of experience as a Salesforce.com administrator.
- Salesforce.com Admin (ADM201 and ADM211) certification preferred.
- Demonstrable ability to develop and implement new processes and facilitate user adoption.
- Proven understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.
- Proven understanding of Salesforce.com best practices and functionality.
- Strong data management abilities.
- A detailed history of successfully driving projects to completion.
- Ability to effectively understand and articulate complex requirements.
- Excellent project management skills and a positive attitude.
Skills:
- Ability to meet deadlines, handle and prioritize simultaneous requests, and lead laterally and upwards.
- Creative and analytical thinker with strong problem-solving skills.
- Outstanding verbal and written communication skills.
- Ability to communicate effectively at all levels of the organization.
- Critically analyze information from various sources, resolve conflicts, break down high-level information into details, abstract low-level information to gain a general understanding, and distinguish user requests from underlying needs.
- Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems, and processes.
- Initiative to diagnose and resolve issues without waiting for direction, demonstrating confidence in your skills and the ability to make informed decisions.
- Be a motivator for positive change by implementing solutions that drive efficiency, improve user experience, and contribute to the overall success of the organization.
- Developing innovative solutions in a creative manner, such as customizing Salesforce features, integrating new tools, or re-engineering processes to better align with business goals.
- Actively seeking out problems or inefficiencies within the Salesforce platform and related business processes, understanding the needs and pain points of users and stakeholders.
#LI-TJ1
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
Other benefits include:
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
- And more...
We value inclusion and diversity
Click Here to review our U.S. Eligibility Requirements and Pay Disclosure Statement
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
