What are the responsibilities and job description for the Automotive Service Advisor position at Gallagher Ford Lincoln?
At Gallagher Ford, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Gallagher Ford of Elko is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- Paid Training Service
Responsibilities
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Meet with customers and determine their needs for repair and/or service of their vehicle issues
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Increase customer satisfaction by building customer relations
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Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations
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Monitor the progress of each vehicle throughout the day, and update customers frequently
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Increase profitability by maximizing sales & executing retail promotions
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Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
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Oversee and participate in quality control
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Participate in the development and documentation of standard operating procedures as appropriate
Qualifications
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High school diploma or equivalent
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Valid driver’s license & clean driving record
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Accredited training in service advisor skills, customer satisfaction and quality control
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Automotive service advisor experience
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Ability to read, write and speak English fluently
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Ability to concentrate and accomplish tasks despite interruptions
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Multitasking skills
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Proficient use of computers/business machines
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Experience with CDK DMS is perfered
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.