What are the responsibilities and job description for the Member Services Associate - PT! position at Galloway Ridge, Inc.?
Description
Join our team! The Duke Center for Living (DCFL) is a medically based wellness facility set within the upscale retirement community of Galloway Ridge - located between Chapel Hill and Pittsboro, NC. The Member Service Associate plays a vital role in delivering exceptional service to members, residents, and guests.
The Member Services Associate, assists and supports the daily operations of the Member Services front desk, plays an important role in providing excellent service to members, residents and guests (appointment scheduling, payment and merchandise sales, general inquires, initiates and completes membership sales), and supports the work of the Member Services Manager. Also assists with emergency services as needed.
The hours for this position will be Mondays and Wednesdays 7:45 am - 12:45 pm with rotating weekend. The Member Services Associate may also be asked to fill in shifts when people are out.
Responsibilities include, but are not limited to:
- Greeting members and addressing member inquiries both in person and via telephone.
- Scheduling appointments and enrolling participants in programs.
- Touring prospective members; processing new and renewal contracts
- Processing point of sale transactions and balancing cash drawer each shift
- Assisting with marketing efforts and member retention.
- Attend department related meetings.
- All other duties assigned include, but not limited to, enhancing the Resident and Member Experience.
Requirements
- High School diploma
- Two years customer service experience
- CPR/AED certified within three months of hire.
- Excellent interpersonal and communication skills; computer skills; cash handling skills; ability to perform multiple tasks at same time.
You will join an innovative team of over 300 employees who each contribute unique talent and expertise in a variety of hospitality, medical, and professional fields. Galloway Ridge employees embody our core values of caring, empowerment, integrity, and commitment.
Galloway Ridge offers an excellent salary and benefits package, including free membership to our onsite 20,000 square foot fitness facility, discounted meals, 2-year/4-year/continuing education scholarships, PTO with Mahalo Moments, wellness discount on health premiums, 403b with a generous company match, local discounts, and more.
#9 of the Top 25 Best Workplaces in Aging Services
Certified as a Great Place to Work®
