Program Support III

Summary

The remote Program Support III will play a critical role within the organization, providing essential project support. The Program Support III is responsible for overseeing routine project tasks, meetings, correspondence, and establishing and maintaining operational standardization across the project. Must possess a blend of organizational skills, attention to detail, and strong writing abilities to help streamline office operations and support.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Understanding the client program objectives and alignment of operational support activities to meet those objectives
• Directly support the Program Management team on project and operational needs, including scheduling meetings, managing calendars, and coordinating travel arrangements
• Provide direction, guidance, and instruction to contract team members on administrative procedures
• Oversee the quality and timely delivery of contract deliverables, invoices, status reports, staffing changes, and other contractual correspondence
• Directly support the Program Management on travel requests, training, maintaining inventory, ordering supplies, and ordering supplies (ODCs)
• Track and maintain weekly and monthly report deliverables on SharePoint and customer Google Share drives
• Assists in the establishment of Program standards, policies, and processes
• Track and maintain project operational metrics (e.g., staff volumes), project-wide training completions, and annual compliance actions
• Arrange the logistics for meetings, including scheduling the time, space, and equipment, coordinating with participants, and distributing handouts and agendas
• Schedule and facilitate customer, team, and project meetings and capture notes, risks, and actionitems. Ensure the tracking and follow-up of action items, risk register, etc
• Use software applications to prepare correspondence, reports, charts, and forms
• Maintains/or provides assistance with administrative and financial tracking systems and assists in the design and maintenance of spreadsheets and databases to support these systems
• In coordination with the Program Manager, Project Managers, GAMA-1’s Recruiter and HR Department:
• Coordinates and supports the recruiting efforts on the contract
• Supports team to develop and post position requirements, works with internal andexternal recruiters, coordinates interviews, etc
• Coordinates and supports the onboarding and offboarding activities of employees
• Assist with the onboarding, transfer, and offboarding of staff members to include badging, access, and device shipment, and return tracking
• Coordinates with the government to maintain GFEs
• Establish and maintain project standard documentation templates such as standard operations procedures (SOPs), user manuals, guides, instructions, and procedures
• Collaborate with subject matter experts to gather technical information and ensure documentation is up to date. Develop templates and documentation standards to ensure consistency and quality across all technical document
  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Basic Qualifications

• Bachelor's degree in communications, English, Technical Writing, or a related field, or equivalent relevant work experience
• 8 years of relevant work experience
• Prior work experience in a federal agency or government contractor
• Proven experience as a project coordinator, senior administrative assistant, or project analyst supporting a technical program
• Ability to work independently, manage multiple tasks, and meet deadlines
• Experience in working with technical teams and understanding technical content
• Strong technical writing experience with a portfolio of documentation examples
• Excellent written and verbal communication skills, with a keen eye for detail and clarity
• Strong follow-up, organizational skills, and ability to prioritize tasks
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), SharePoint, Google Drives, familiarity with content management systems (CMS) and document management tools is a plus
  
  

Preferred Qualifications

• Experience in creating documentation for software, hardware, or technical products
• Knowledge of Jira, Confluence, HTML, or other markup languages is a plus
  
  

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer
• Frequent use of a keyboard, laptop, and mouse
• Effective written and verbal communication skills for working with customers, collaborating with team members
  
  

Work Environment

• Work is normally performed in a remote environment
  
  

Proficiency Requirement:

The candidate is expected to demonstrate proficiency in all essential job functions, tools, and processes related to this position within the first 90 days of employment. This includes acquiring a thorough understanding of job-specific responsibilities, systems, and workflows as outlined during onboarding and training. Failure to meet this requirement may result in additional training, reassessment, or other actions as deemed necessary by management.

The base salary range for this position is $60,410 to $85,156.

This base salary range represents a general guideline. An individual’s base salary within that range is determined based on a variety of factors, including (without limitation) the scope, complexities, and responsibilities of the position, the government contract to which the position is assigned, geographic location, market conditions, and the candidate’s relevant experience, education, and skills.

GAMA-1 also offers a variety of benefits, including health insurance coverage, life and disability insurance, 401(k) savings plan, training and career development opportunities, paid holidays and paid time off (PTO - to cover vacation, illness or disability, appointments, emergencies or other situations that require time off from work). For more information click here.

About Gama-1

GAMA-1 is a rapidly growing technology business that is based in Greenbelt, Maryland. GAMA-1 Technologies provides strategic information assurance, information security, and business enterprise and networking solutions to the Federal Government. Our success is based on the utilization of industry and agency standards, establishment of standardized processes, and IT Services expertise. At GAMA-1, we believe employees should grow, achieve, and develop just as the company grows, achieves, and develops. GAMA-1 is committed to providing our employees with opportunities for career advancement throughout their employment. For more information, visit www.gama1tech.com

GAMA-1 is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age, pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), domestic violence victims, political orientation, status as a smoker or tobacco user, hairstyle, use of a service animal, education status, familial status, HIV/AIDS status, height, weight, reproductive healthcare decisions or any other category protected by federal, state or local law.

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