Customer Service Representative

At Gamber-Johnson, we recognize that you have an abundance of choices regarding who you work for, so let us tell you a little bit about why Gamber-Johnson is an independently certified Great Place to Work.

To start with, we recognize that our future success is 100 percent dependent upon our team members, and we set out each day to show how much we truly appreciate that! From FREE onsite healthcare to FREE Netflix or Hulu, Gamber-Johnson offers a genuinely unique compensation and benefits package designed to support our team members and their families in all facets of life!

Secondly, Gamber-Johnson believes in an all-hands-on-deck approach to business. At Gamber-Johnson, your title does not define you. All team members work together to achieve a common goal centered around mutual success. It is not uncommon to see the company President helping assemble a docking station or ship out a package. When one team is down, we all pitch in to help each other! Come work for us and be a part of a positive culture and a team that really cares.

Thirdly, our products make a difference! Our cause is supporting technology to help save the world. Our products help ensure police, fire, EMS, military, and many other critical groups have the technology and equipment they need to effectively and safely do their jobs.

Don’t just take our word for it! We encourage you to reach out to our team members and the communities in which we operate to learn more about Gamber-Johnson.

Please visit our website for a complete list of benefits, team member testimonials, and to learn more about why Gamber-Johnson is a destination employer!

Now that you know a little bit about what Gamber-Johnson has to offer, let’s talk about the great opportunity we have available!

Gamber-Johnson LLC, an award-winning industry leader in the manufacturing of mobile and proAV mounting solutions trusted to be “Rugged, Reliable, and Responsive,” is looking for an Customer Service Representative to join our team.

What You’ll Do:

As Customer Service Representative your role is to respond to written or phone contacts regarding sales orders, product pricing, general product information, order delivery status, estimated freight costs, customer complaints, installation applications, and general customer interactions. This role requires active participation in team meetings, problem solving, and data collection..

Responsibilities:

• Enters orders into company ERP software in compliance with company procedures.
• Reviews customer purchase orders for errors or omissions before entry and schedules shipments with Production Supervisor.
• Responds to customer requests for price quotations in compliance with company pricing policies. Refers all requests that may require special pricing considerations to the Regional Sales Manager and Sales Director for approval.
• Answer incoming calls.
• Maintain customer information and notes in Salesforce.
• Processes customer complaints and product feedback using NetSuite.
• Actively participates in team problem solving, process and product improvement, and decision-making.
• Attends all product training sessions.
• Attends trade shows as assigned by Sales Director.
• Assist Service Department as necessary with customer returns.
• Maintain frequent contact with resellers and regional sales team.
• Maintain confidentiality of sensitive information.
• Complete special assignments as requested by the management.
• Comply and assist with all company ISO requirements in pursuit of continuous improvement.

Desired Skills:

• Must have good team and communication skills.
• Must be proficient in Windows/Microsoft Office programs
• Must develop a working knowledge of company’s product line.
• Good written and communication skills.
• Ability to multitask and meet deadlines (effective time management skills).

The above is intended to describe the general content of and requirements of the performance of this job. It is NOT to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.

What it Takes and the Work Environment:

The ideal candidate should approach business with an entrepreneurial mindset, possessing unrivaled drive and motivation, allowing them to set themselves and Gamber-Johnson apart from the competition. Candidates should flourish in a work environment where their thoughts, ideas, and suggestions are not only welcome but paramount for success. We are looking for “Achievers” who gauge their success, not on accomplishing tasks but rather on the successful execution of a comprehensive go-to-market strategy. We hope this position is just one of many you hold at Gamber-Johnson as you grow your career with us!

Work will be performed in a safe, clean, state-of-the-art open office space.

Desired Character Traitss

• Innovative – You demonstrate a high level of technical knowledge, ingenuity and creativity.
• Detail-oriented – You possess strong organizational skills and consistently demonstrate a methodical approach to your work.
• Self-starter – You are highly motivated and passionate. You’re eager to take on new projects without knowing exactly what you will uncover
• Agile – You thrive in fast-paced and dynamic environments and are comfortable working autonomously.
• Critical-thinker – You use logic to identify opportunities, evaluate alternatives, and synthesize and present critical information to solve complex problems.
• Excellent communicator – You can explain complex information to a variety of audiences.
• Forward-thinker – Your title and position does not define you in Gamber-Johnson. If you have an idea to help the business, we want to hear it!
• Project Management – You can plan multiple projects simultaneously, estimate, track and complete projects on time and within budget.

Equal Employment Opportunity:

It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Shift:

• 8 hour shift

Ability to Relocate:

• Stevens Point, WI 54481: Relocate before starting work (Required)

Work Location: In person