What are the responsibilities and job description for the Front Desk Receptionist position at GameDay Men's Health?
GameDay Men's Health (www.gamedaymenshealth.com) is Orange County's premier men's health center. Our goal is to help men thrive as they get older. We are looking for a friendly, upbeat, and organized front desk receptionist with an awesome attitude for our Laguna Hills location. We’re looking for a team member who believes that patients should be treated as people rather than numbers in a file, and who understands the value of compassionate service. The job includes interacting with each patient and engaging them in conversation, processing payments, answering phones, and working as a team. The ideal candidate is someone with lots of energy, detailed, and great at making people feel happy and welcomed the office. The position is M-F 8am-5pm (lunch 12pm-1pm,) no weekends ever!!
Responsibilities will include:
- Greets patients in an enthusiastic manner as they arrive and guides them through the initial steps of their appointment;
- Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents
- Obtains patient insurance information.
- Manages phones, screens calls to determine information that is needed, confirms and reschedules appointments; uses the GameDay call script to book new appointments
- Scans and enters insurance cards and ensures accuracy of information
- Process payments from patients for co-pays and balances
- Schedule appointments for new and recurring patients based on Physician and PA/NP availability
- Call patients to remind them of upcoming appointments
- Provide patients with support and guidance as needed
- Followup on late or declined payments
- Handles center correspondence by possessing the ability to convey a concise, honest and respectful message in email.
- Records fee's in patient management system
POSITION REQUIREMENTS:
- High school diploma or college degree.
- Customer Service experience a plus!
ATTITUDE:
Must be punctual, very organized, and upbeat! You will be making sure the patient experience is enjoyable, so being positive is a must. We need someone who is capable of mult-tasking in a fast-paced environment.
Salary: $18/hour great PTO Plan and Health Insurance!!
Job Type: Full-time. Medical Insurance after 90 days.
Job Type: Full-time
Salary: $18.00/hour
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Schedule:
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $19 - $23
