Operations Solutions Associate

Customer Support:

• Handle all incoming inquiries, questions, and complaints from franchisees

and customers.

• Provide timely and accurate responses via phone, chat and email to

ensure high levels of satisfaction.

• Maintain a record of all interactions and resolutions for future reference.
• Problem Solving:
• Assess and analyze problems to identify the best solutions.
• Collaborate with relevant departments and vendors to resolve issues

efficiently.

• Ensure that solutions are practical, effective, and in line with company

policies.

• Redirection and Escalation:
• Redirect inquiries to the appropriate department, vendor, or personnel

when necessary.

• Escalate complex issues to senior management or specialized teams as

required.

• Follow up to ensure that escalated issues are resolved satisfactorily.
• Communication and Coordination:
• Act as a liaison between franchisees, vendors, and internal departments.
• Facilitate effective communication to ensure all parties are informed and

aligned.

• Provide regular updates to franchisees on the status of their inquiries or

issues.

• Documentation and Reporting:
• Maintain accurate and up-to-date records of all inquiries, issues, and

resolutions.

• Generate regular reports to track common issues and identify areas for

improvement.

• Suggest improvements to processes based on recurring issues and

feedback.

• Training and Support:
• Assist in training franchisees on company policies, procedures, and

systems when appropriate.

• Provide guidance and support to help franchisees utilize company

resources effectively.

• Travel for GOA assistance as requested
• Proved support at C-Day and Training sessions as requested.

Job Type: Full-time

Pay: $23.00 - $26.00 per hour

Shift:

• Morning shift

Application Question(s):

• Do you have experience handling a high volume of customer inquiries and support tickets?

Ability to Commute:

• Carlsbad, CA 92008 (Preferred)

Work Location: Hybrid remote in Carlsbad, CA 92008

Salary : $23 - $26