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Operations Solutions Associate

GameDay Men's Health
Carlsbad, CA Full Time
POSTED ON 1/21/2025 CLOSED ON 3/21/2025

What are the responsibilities and job description for the Operations Solutions Associate position at GameDay Men's Health?

Customer Support:

  • Handle all incoming inquiries, questions, and complaints from franchisees

and customers.

  • Provide timely and accurate responses via phone, chat and email to

ensure high levels of satisfaction.

  • Maintain a record of all interactions and resolutions for future reference.
  • Problem Solving:
  • Assess and analyze problems to identify the best solutions.
  • Collaborate with relevant departments and vendors to resolve issues

efficiently.

  • Ensure that solutions are practical, effective, and in line with company

policies.

  • Redirection and Escalation:
  • Redirect inquiries to the appropriate department, vendor, or personnel

when necessary.

  • Escalate complex issues to senior management or specialized teams as

required.

  • Follow up to ensure that escalated issues are resolved satisfactorily.
  • Communication and Coordination:
  • Act as a liaison between franchisees, vendors, and internal departments.
  • Facilitate effective communication to ensure all parties are informed and

aligned.

  • Provide regular updates to franchisees on the status of their inquiries or

issues.

  • Documentation and Reporting:
  • Maintain accurate and up-to-date records of all inquiries, issues, and

resolutions.

  • Generate regular reports to track common issues and identify areas for

improvement.

  • Suggest improvements to processes based on recurring issues and

feedback.

  • Training and Support:
  • Assist in training franchisees on company policies, procedures, and

systems when appropriate.

  • Provide guidance and support to help franchisees utilize company

resources effectively.

  • Travel for GOA assistance as requested
  • Proved support at C-Day and Training sessions as requested.

Job Type: Full-time

Pay: $23.00 - $26.00 per hour

Shift:

  • Morning shift

Application Question(s):

  • Do you have experience handling a high volume of customer inquiries and support tickets?

Ability to Commute:

  • Carlsbad, CA 92008 (Preferred)

Work Location: Hybrid remote in Carlsbad, CA 92008

Salary : $23 - $26

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