What are the responsibilities and job description for the Operations Solutions Associate position at GameDay Men's Health?
Customer Support:
- Handle all incoming inquiries, questions, and complaints from franchisees
and customers.
- Provide timely and accurate responses via phone, chat and email to
ensure high levels of satisfaction.
- Maintain a record of all interactions and resolutions for future reference.
- Problem Solving:
- Assess and analyze problems to identify the best solutions.
- Collaborate with relevant departments and vendors to resolve issues
efficiently.
- Ensure that solutions are practical, effective, and in line with company
policies.
- Redirection and Escalation:
- Redirect inquiries to the appropriate department, vendor, or personnel
when necessary.
- Escalate complex issues to senior management or specialized teams as
required.
- Follow up to ensure that escalated issues are resolved satisfactorily.
- Communication and Coordination:
- Act as a liaison between franchisees, vendors, and internal departments.
- Facilitate effective communication to ensure all parties are informed and
aligned.
- Provide regular updates to franchisees on the status of their inquiries or
issues.
- Documentation and Reporting:
- Maintain accurate and up-to-date records of all inquiries, issues, and
resolutions.
- Generate regular reports to track common issues and identify areas for
improvement.
- Suggest improvements to processes based on recurring issues and
feedback.
- Training and Support:
- Assist in training franchisees on company policies, procedures, and
systems when appropriate.
- Provide guidance and support to help franchisees utilize company
resources effectively.
- Travel for GOA assistance as requested
- Proved support at C-Day and Training sessions as requested.
Job Type: Full-time
Pay: $23.00 - $26.00 per hour
Shift:
- Morning shift
Application Question(s):
- Do you have experience handling a high volume of customer inquiries and support tickets?
Ability to Commute:
- Carlsbad, CA 92008 (Preferred)
Work Location: Hybrid remote in Carlsbad, CA 92008
Salary : $23 - $26
