Senior Technical Operations Manager

Job Description

We are seeking a highly skilled Senior Technical Project Manager to join our team at Games Global Operations Limited. The successful candidate will be responsible for the end-to-end delivery of large-sized, high-complexity projects, including technical support and consultancy.

Main Responsibilities

• Measure project objectives and benefits, including Critical Success Factors defined in the Charter.
• Facilitate Lessons Learned sessions and collate feedback.
• Prioritise improvements from Lessons Learned and assign action owners.
• Drive improvements by following up with action owners.
• Closure of projects using appropriate processes.
• Communication of project closure to stakeholders.

Process Improvement

• Evaluate processes considering overall business objectives, implement, document, and communicate process improvement initiatives.

Operationalise (Pre-Go Live, Go Live, Post Go Live)

• Execute Deployment Plan tasks, Pre-Go live, Go Live, and Post Go Live.
• Arrange training for production teams to support products after go-live.
• Train operators to use products after go-live.
• Engage with external stakeholders.
• Ensure resourcing availability for go-live monitoring and troubleshooting.

People Management

• Manage a team of technical project managers aligned with Business Unit Strategies.
• Establish organisation structure, hire, and manage staff.
• Delegate work to project management team.
• Coach and mentor team members.

Initiation and Planning

• Create Project Management Plans, including Scope, Communication, Risk & Issues, Cost, and Stakeholder Management plans.
• Define Project Benefits, Measurements, and Critical Success Factors in the Charter.
• Set up Project Governance and Systems to manage the project effectively.
• Create and maintain Project Schedule and obtain approval from relevant stakeholders.

Continuous Improvement

• Agree priority improvements from project lessons learned and drive these within the Business Unit.
• Research new ways of working and recommend delivery efficiency improvements.
• Implement project management best practice and knowledge sharing.

Problem reviews

• Investigate and respond to development queries, protecting intellectual property.
• Investigate issues, replicate, classify, and provide solutions.
• Provide technical feedback for live issues.
• Analyse impacted software systems and propose solutions.

Strategic Planning

• Work with Business Units to define and prioritise roadmaps.
• Assist Business Units with Roadmaps as required.
• Prioritise roadmap changes in collaboration with Business Units.
• Keep roadmaps up-to-date after changes and communicate as necessary.

Environment Maintenance

• Handle environment reprovisions and ensure Environment Maintenance and configuration.
• Troubleshoot environments.
• Install games, Playcheck, and back-office systems.

Benefits Realisation

• Assist Business Units in setting up benefits monitoring and reporting.
• Track and measure Project Benefits, including Critical Success Factors.

Executing, Monitoring, and Controlling

• Proactively track project schedules and drive corrective action where necessary.
• Manage risks, issues, and dependencies on the project.
• Manage change, including Time, Cost, and Scope changes.
• Communicate with stakeholders regarding project status.
• Monitor costs on the project as required by the Business Unit.

Deployment Preparation

• Conduct game releases.
• Update game configurations when necessary.

Qualifications:

• Rlevant tertiary qualification (BSC / B-comm) or Business Diploma (3yrs).

We offer a competitive salary and benefits package for this role. If you have the skills and experience we're looking for, please apply now.