What are the responsibilities and job description for the Key Account Associate Manager (Hybrid: Onsite and Remote Weekly) position at GAMPAC Express, LLC?
RESPONSIBILITIES
QUALIFICATIONS
Education/Training:
Knowledge/Skills/Abilities:
- Develop opportunities from the Business Development Team
- Responsible to ensure key metrics for each account are met, examples OTD, EDI Compliance and Load Acceptance.
- Account management and growth of assigned accounts by sourcing and securing opportunities from within each account
- As primary contact for your customers, you will be responsible for managing the relationship between the customer and Gampac
- Ensure accurate data capture, data integrity and system entry in all customer-related functions
- Effectively utilize data and problem-solving skills to proactively resolve customer issues
- Monitor current loads and proactively identify, communicate and resolve issues for customers
- Support A/R in collections of past due invoices for your customers
- Other duties as assigned
QUALIFICATIONS
Education/Training:
- BA or BS degree or equivalent experience
- Minimum of two (2) years of brokerage experience
- Demonstrated ability to develop business with new and existing customers
- Demonstrated understanding of brokerage operations and geographic freight markets
Knowledge/Skills/Abilities:
- Demonstrated understanding of brokerage operations and geographic freight markets
- Prior demonstration of effective negotiation skills
- Existing customer and/or carrier base is a plus
- Ability to work in a fast paced team environment and possess independent work desires
- Detail-oriented and meet scheduled activity deadlines
- Positive, influential communication skills
- Punctuality and a good work ethic are critical
- Knowledge of Microsoft Office (Excel, Word, etc)
- Excellent customer service skills including the ability to effectively serve our customer’s needs
- Ability to pass a pre-employment background check
Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.
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