What are the responsibilities and job description for the IT Services (ITS) Student Technician position at Gannon University?
Posting Number
Division
Information Technology Services
Department
Information Technology Services
Location
Erie, Pa
Position Summary
Career Readiness Learning Objectives:
Communication - The Student Technician will communicate in a clear and organized manner. This competency covers the strong communication skills required to interact effectively with the Gannon community while providing technical support and following directions.
Critical Thinking - The Student Technician will gather and analyze information from a diverse set of sources to make sound decisions and solve problems while supporting the technology needs of clients in person, over the phone, or via remote interaction with the client’s computer. This competency relates to the ability to resolve IT support requests effectively, demonstrate resourcefulness, and independently tackle technical issues faced by the Gannon community.
This entry level position is great for developing customer service and technical skills. Duties include assisting clients to resolve issues with basic technology needs via phone, email, or in person. Candidates should be friendly, comfortable helping others, and demonstrate a willingness to learn. Training is provided on everything you need to know in order to perform the job successfully.
Communication - The Student Technician will communicate in a clear and organized manner. This competency covers the strong communication skills required to interact effectively with the Gannon community while providing technical support and following directions.
Critical Thinking - The Student Technician will gather and analyze information from a diverse set of sources to make sound decisions and solve problems while supporting the technology needs of clients in person, over the phone, or via remote interaction with the client’s computer. This competency relates to the ability to resolve IT support requests effectively, demonstrate resourcefulness, and independently tackle technical issues faced by the Gannon community.
This entry level position is great for developing customer service and technical skills. Duties include assisting clients to resolve issues with basic technology needs via phone, email, or in person. Candidates should be friendly, comfortable helping others, and demonstrate a willingness to learn. Training is provided on everything you need to know in order to perform the job successfully.
- Provide assistance by phone and email to students, faculty and staff with basic IT support related to Wi-Fi, Internet, FortiNAC scans, software, password resets and general IT assistance.
- Ability to follow step by step instructions in knowledge base articles.
- Document all details of the interaction in the ticketing software you will be trained to use
- Maintain a clean and tidy work space and assist with office duties and errands as required.
- The time commitment for this position is a minimum 10 hours per week. Up to 20 hours available per week.
Required Qualifications
- Current Gannon University undergraduate student in good academic standing.
- Familiarity with computers, software applications, Gannon educational software.
- Good communication skills. Active listener. Dependable and able to follow directions.
Preferred Qualifications
Physical Demands
- Position requires sitting for the majority of the shift, typing, making and receiving phone calls to provide client support.
- Occasional lifting required (up to 50 lbs.) moving computers, delivering paper to copiers etc.
Posting Detail Information
Number of Vacancies
10
Job Posting Open Date
07/29/2024
Job Posting Close Date
03/31/2025
Special Instructions to Applicants
REQUIRED: PLEASE INCLUDE A COPY OF YOUR CLASS SCHEDULE WITH YOUR APPLICATION. THANK YOU.
Training is provided between 8:00 AM and 4:30 PM only. New student employees are ineligible for shifts outside of normal business hours.
Training is provided between 8:00 AM and 4:30 PM only. New student employees are ineligible for shifts outside of normal business hours.
