What are the responsibilities and job description for the IT Support Specialist position at IT-Solution Services LLC?
Job Overview
We are seeking a dedicated and knowledgeable IT Support Specialist to join our dynamic team. The ideal candidate will be responsible for providing exceptional technical support to our users, ensuring that all IT systems operate smoothly and efficiently. This role requires understanding of desktop support, computer networking, and software troubleshooting, as well as the ability to communicate effectively with team members and clients.
Duties
- Provide desktop support for hardware and software issues across various platforms, including Mac OS.
- Troubleshoot and resolve software-related problems, ensuring minimal disruption to users.
- Assist in the configuration and maintenance of VPN connections and firewall settings.
- Support computer networking tasks, including setup and management of network devices.
- Utilize Jira for tracking issues, managing tickets, and documenting solutions.
- Conduct regular maintenance on computer hardware to ensure optimal performance.
- Communicate effectively with users to understand their technical needs and provide timely solutions.
- Collaborate with other IT team members to enhance overall system performance and security.
Experience
- Experience in desktop support and troubleshooting software issues.
- Familiarity with computer networking concepts and practices.
- Experience with Mac OS is preferred; knowledge of Windows environments is also beneficial.
- Strong communication skills, both verbal and written, to interact effectively with users at all levels.
- Ability to work independently as well as part of a collaborative team environment.
If you are passionate about technology and enjoy helping others resolve their IT challenges, we encourage you to apply for this exciting opportunity as an IT Support Specialist.
Job Types: Full-time, Part-time
Pay: $25.00 - $27.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Compensation Package:
- Signing bonus
Schedule:
- 8 hour shift
- Monday to Friday
People with a criminal record are encouraged to apply
Work Location: Hybrid remote in Erie, PA 16510
Salary : $25 - $27
