Installation Manager

APi Garage Door is seeking a skilled and dedicated Installation Manager to join our Garage Door Store team in Waite Park, MN. In this key leadership role, you will oversee our Installation Department, ensuring smooth operations while driving profitable growth. Your responsibilities will include managing and motivating Installation team members, optimizing processes, and maintaining high standards for customer satisfaction. Key duties include scheduling installation projects and consistently enhancing customer experience. At Garage Door Store, we take pride in our strong core values and commitment to fostering a culture that values our team members and prioritizes safety. Join us and be part of a team that not only values integrity but is also dedicated to making a positive difference in the community.

Essential Duties and Responsibilities:

This list of duties and responsibilities is not all-inclusive and may be expanded as leadership may deem necessary from time to time.

• Oversee the administrative and customer service functions of the installation team.
• Provide exceptional customer service and handle customer issues as they arise, including answering incoming calls and returning calls.
• Promote open and positive communication (both in verbal and written form) with employees, departments, customers, and vendors.
• Maintain high quality service delivery in an efficient, productive, and profitable manner.
• Coordinate scheduling and dispatching for installation team.
• • Deliver highly coordinated projects to the installers for efficient execution of projects.
  • Knowledge of status of ongoing projects.
• Coordinate and perform administrative tasks, including reviewing timecards, paperwork, work orders, and follow up action where needed.
• Deliver completed projects to billing department in real-time.
• Lead weekly Look Ahead meeting with Project Managers and warehouse leadership.
• Promote safety always; participate in weekly toolbox talks, and ensure team has necessary safety gear and tools.
• Perform on-site safety audits (min. 4 per month).
• Oversee that monthly truck inspections are completed.
• Oversee the Installation team vehicle/equipment management.
• Proactive and reactive regulation of all installation personnel including hiring, training, motivating, career development, reviews and safety.
• Analyze installation productivity and recommend changes to improve customer service and profitability.
• Manage field employee tool supplies and tool conditions.
• Other duties as assigned.

Requirements:

• Relatable industry experience is a plus.
• An exceptional work ethic, self-motivation, positive attitude, and professionalism in your approach to your tasks.
• The ability to successfully handle multiple challenges, prioritize responsibilities, and stay organized to meet aggressive deadlines.
• Ability to lead yourself and others.
• Skills to develop and implement project process improvement(s).
• A commitment to follow safe work guidelines and provide high quality work output.
• Professional verbal and written skills to communicate collaboratively with customers, the project team, the warehouse team, installation team, and others.
• Dedication to building strong internal and external customer relationships, while staying customer focused.

Benefits: We offer a competitive salary and an AMAZING benefits package that includes the following:

• 120 hours PTO per year, which begins accruing at point of hire.
• Paid holidays, including a floating holiday.
• Medical, Dental, Vision, Health Savings Account, Referral Program, Tuition Reimbursement.
• Company Paid Life Insurance, Short-Term Disability and Long-Term Disability.
• Free virtual healthcare visits
• 401(k) with employer match with Profit Sharing.
• Employee stock purchasing plan.
• Paid pregnancy, adoption, and parental leave.
• Learning and leadership development opportunities.
• Annual Incentive Plan (bonus).
• Employee Assistance Program & Mental Health Services.

Other:

• Job Type - Full-time, day shift.
• College degree and 2 years of relative management experience or 5 years of relative management experience.
• Intermediate level – Microsoft Office Suite.
• Valis driver’s license and a safe driving record is a must.
• Must pass a pre-employment background check and drug screening.
• The pay range is $65k-$80k per year, based on experience.

This job is ideal for someone who is:

• Highly detail-oriented with a keen eye for minor details.
• Adaptable and able to seamlessly transition between tasks.
• Personable and enjoys engaging with others.
• Strong customer service expertise, maintaining a friendly and professional attitude.
• Self-motivated and thrives in an independent work environment.
• An analytical thinker with a clear understanding of the logic behind the process.
• Well-organized, capable of structuring thoughts and workflows effectively.

All qualified applicants with APi Garage Door will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, and gender identity, national origin, or status as a qualified individual with disability or protected veteran.