Installation Manager

APi Garage Door is seeking a skilled and dedicated Installation Manager to join our Garage Door Store team in Waite Park, MN. In this key leadership role, you will oversee our Installation Department, ensuring smooth operations while driving profitable growth. Your responsibilities will include managing and motivating Installation team members, optimizing processes, and maintaining high standards for customer satisfaction. Key duties include scheduling installation projects and consistently enhancing customer experience. At Garage Door Store, we take pride in our strong core values and commitment to fostering a culture that values our team members and prioritizes safety. Join us and be part of a team that not only values integrity but is also dedicated to making a positive difference in the community.

Essential Duties and Responsibilities :

This list of duties and responsibilities is not all-inclusive and may be expanded as leadership may deem necessary from time to time.

• Oversee the administrative and customer service functions of the installation team.
• Provide exceptional customer service and handle customer issues as they arise, including answering incoming calls and returning calls.
• Promote open and positive communication (both in verbal and written form) with employees, departments, customers, and vendors.
• Maintain high quality service delivery in an efficient, productive, and profitable manner.
• Coordinate scheduling and dispatching for installation team.
• Deliver highly coordinated projects to the installers for efficient execution of projects.
• Knowledge of status of ongoing projects.
• Coordinate and perform administrative tasks, including reviewing timecards, paperwork, work orders, and follow up action where needed.
• Deliver completed projects to billing department in real-time.
• Lead weekly Look Ahead meeting with Project Managers and warehouse leadership.
• Promote safety always; participate in weekly toolbox talks, and ensure team has necessary safety gear and tools.
• Perform on-site safety audits (min. 4 per month).
• Oversee that monthly truck inspections are completed.
• Oversee the Installation team vehicle / equipment management.
• Proactive and reactive regulation of all installation personnel including hiring, training, motivating, career development, reviews and safety.
• Analyze installation productivity and recommend changes to improve customer service and profitability.
• Manage field employee tool supplies and tool conditions.
• Other duties as assigned.

Requirements :

Benefits : We offer a competitive salary and an AMAZING benefits package that includes the following :

Other :

This job is ideal for someone who is :

All qualified applicants with APi Garage Door will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, and gender identity, national origin, or status as a qualified individual with disability or protected veteran.

Accessibility : If you need an accommodation as part of the employment process please contact Human Resources at

Phone : (763) 533-3838

Email : hr@twincitygaragedoor.us

All qualified applicants with Twin City Garage Door will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, and gender identity, national origin, or status as a qualified individual with disability or protected veteran

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Salary : $65,000 - $80,000