What are the responsibilities and job description for the Client Services Manager position at GardaWorld Security Services U.S.?
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Client Services Manager (Security)Step into the dynamic role of Client Services Manager at GardaWorld Security Services, where you'll be the driving force behind our top-tier security services. You'll oversee daily operations, forge strong relationships with clients and employees, and ensure we meet all regulatory and security contract requirements. Your leadership will shine as you recruit, train, and develop our security staff, conduct site inspections, and maintain operational excellence. Plus, you'll handle key administrative tasks like staffing schedules and budgets, always looking for ways to enhance our efficiency. Join us and play a pivotal role in maintaining GardaWorld's reputation as the industry's leading security services provider!
Your Responsibilities
- Supervise daily security services to ensure high standards.
- Develop and maintain relationships with clients and employees, acting as a liaison.
- Meet with clients regularly to address issues, provide updates, and ensure satisfaction.
- Recruit, select, orient, train, and develop security staff.
- Conduct site inspections, review reports, provide training, and ensure compliance.
- Maintain knowledge of post specifications, emergency procedures, and client policies.
- Assist in developing staffing schedules, budgets, and payroll.
- Ensure compliance with federal, state, and local regulations, as well as contracts.
- Recommend new policies and procedures for improved efficiency.
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Follow progressive discipline for corrective actions.
- Work Location: Virginia Beach, VA
- Competitive Salary: $65,000.00 / year
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Comprehensive Benefits: Medical, dental, and vision insurance, 401(k) with company match, paid time off, and more.
This is a full-time position, salaried, exempt position under the executive exemption. Standard days and hours of work are Monday through Friday, 9:00 a.m. to 5:00 p.m. This position may require long hours and weekend work.
Your Travel
Travel expectations vary by branch and some may be extensive including out-of-area and overnight. Trips to client sites within the market are expected on a daily basis.
Your Qualifications:
- A high school diploma or equivalent experience, minimum two-years management experience.
- 5 years’ experience in a fast-paced, complex environment
- Must pass extensive pre-employment screening process
Your Skills and Competencies:
Competencies:
- Hands-on Approach
- Business Acumen
- Problem Solving
- Communication
- Consultation
- Cultural Awareness
- Leadership & Navigation
- Relationship Management
- Ethical Practice
- Employee Engagement
- Resilience
Ideal Skills, Characteristics, & Experiences:
- Results and people-oriented, balancing business considerations
- Process-driven mentality
- Highly organized
- Self-motivated with a high sense of urgency
- Stable, progressive work history
- Excellent communication skills
- Acts with integrity
- Resilient and adaptable
- Competitive spirit
- Ability to develop relationships at all levels
- Willingness to get involved in all aspects of the business
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
GardaWorld: Make the World a Safer Place
GardaWorld is a global leader in the security industry, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry. We offer diverse work assignments spanning multiple industries and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal-opportunity employer.
License # 116404
It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.
Salary : $65,000
