IT Support Project Analyst

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IT Support Project Analyst

Location: St. Louis, MO
Pay Rate: $30.00 - $33.00 / hour

Position Summary
The IT Support Project Analyst is responsible for supporting the Help Desk team by planning and executing IT projects which fall outside the scope of user support. The IT Project Analyst is also responsible for ensuring an equal flow of communications through all business units, keeping the field and stakeholders up to date with relevant IT project work.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Coordinate project activities, track progress, and report on milestones across multiple business units.
• Assist in creating project plans, timelines, and resource allocation.
• Maintain knowledge base articles and documentation for common issues.
• Analyze data related to IT projects, such as system performance metrics, user feedback, and incident reports.
• Prepare, submit, and track CAB documentation to ensure alignment with IT infrastructure.
• Communicate changes to end-users, manage expectations, and address resistance.
• Evaluate vendor performance and recommend improvements.
• Participate in testing and quality assurance activities for IT projects.
• Maintain accurate project documentation, including meeting minutes, project status reports, and risk assessments.
• Ensure compliance with organizational policies and procedures.
• Coordinate IT resources to complete project objectives.
• Work 2nd level support tickets as assigned.
• Assist with office relocation and business acquisition projects.
• Performs other duties as assigned.

Required Education and Experience

• Associates degree in Computer Science, Information Technology, or related field. PM certificates preferred
• Relevant certifications (e.g., CompTIA A , ITIL, PMP) are a plus.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Proficiency in project management tools and software.
• 3-4 years of experience in project management/ coordination field.

Ideal Skills/Qualifications

• Professional, self-motivated, flexible, and able to meet deadlines under a high-volume workload in a fast-paced, constantly changing environment
• Self-starter and demonstrated the ability to prioritize and manage multiple demands
• Ability to work effectively as part of a team and interact with all levels of the organization
• Attention to detail and good organization and communication skills
• Excellent customer service skills

• Ability to interpret a variety of instructions in written or verbal form
• Positive attitude, ethics, and values which support our company’s values, team, environment, and a high-performance culture
• Must successfully pass an extensive background screening which may include criminal record checks (local, state, and federal), drug test, skills assessment test, interviews, and personality profile

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands
The physical demands described here are representative of those, which must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 30 pounds.

Position Type/Expected Hours of Work
This is a full-time hourly, non-exempt position. Standard days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. This position may require occasional long hours and weekend work.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.