What are the responsibilities and job description for the Night Auditor position at Garden Hill Hotel?
Full Job Description
As a Night Auditor you will be responsible for reconciling and posting daily revenue activity while checking in and out guests and satisfying guest’s requests or requirements and representing the hotel and brand as an ambassador of the hotel. This is a part time every other Friday and Saturday position.
**Starting wage for this position if $16.00 to $19.00 per hour but final wage will be based on experience**
**WE ARE LOOKING FOR a Night Auditor Sunday thru Wednesday and/or Thursday 11:00 p.m. to 7:00 a.m.**
ESSENTIAL FUNCTIONS
- Reconcile and complete all daily front desk agents’ work.
- Run find trial balance to post rooms and close day.
- Run accounts receivable reports.
- Provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required.
- Perform duties of front desk agent as assigned.
- Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
- Thank departing guests, verify accurate billing, and encourage return visits.
- Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
- Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.
- Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
- Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
- Always maintain professionalism consistent with hotel brand and company expectations.
- Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
Work Remotely
- No
Pay based on experience
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Work Location: In person
Salary : $16 - $19