Concierge

Position Summary The Concierge provides customer service and reception to residents and families, primarily focused in front lobby area, in accordance with all laws, regulations and garden-plaza-of-greenbriar-cove standard. Reports to the Business Office Manager.

Qualifications

• High school diploma or equivalent is required
• Proficiency with Microsoft Office (Word and Excel) is necessary
• Familiarity with office machines (fax, copier/scanner) is expected

Primary Job Responsibilities Greeter Duties

• Demonstrates excellent customer service, including telephone etiquette skills
• Serves as community's first greeter to all guests, visitors, residents and families entering front lobby
• Creates a positive atmosphere of warmth and hospitality
• Interacts with all individuals professionally and courteously
• Directs concerns from individuals to appropriate manager
• Screens visitors entering the community
• Assists with keeping front lobby and workrooms neat, clean and presentable
• Observes lobby activity and reports unauthorized visitors or concerns
• Maintains lobby entrance flowing and welcoming
• Keeps bell cart clean and polished weekly

Administrative Duties

• Provides accurate, reliable clerical support (typing, filing, photocopies, fax, data entry, etc.)
• Receives, sorts and distributes mail
• Delivers packages to appropriate person/department following community policy
• Enters accurate information into Events Log
• Maintains lists (resident directory, door check sheets, associate phone list, call in sheets)
• Enters resident maintenance requests into TELs system
• Oversees resident check in system
• Maintains guest room reservations, charges and payments accurately while keeping Housekeeping informed

Sales / Marketing Support

• Utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents
• Communicates with sales team and backup sales team for timely handling of inquiry calls
• Assists with Electronic Health Record system as requested

Additional Requirements

• Enjoy serving seniors
• Demonstrate excellent customer service and hospitality
• Possess good telephone etiquette
• Demonstrate trustworthiness and dependability
• Work efficiently and effectively with minimal supervision
• Display effective communication skills
• Work efficiently with frequent interruptions
• Be able to multitask
• Meet deadlines
• Remain cheerful and positive
• Respond to resident requests
• Adhere to garden-plaza-of-greenbriar-cove Code of Ethics and complete all required compliance training

Our Approach At garden-plaza-of-greenbriar-cove, we create an enriching lifestyle for our residents and a rewarding work environment for our valued associates. We take pride in providing an atmosphere where relationships of trust, leadership and personal ethics are valued and expected of all our associates.