What are the responsibilities and job description for the Seasonal Returns Processor position at Gardener's Supply Company?
JOB PURPOSE
The Seasonal Returns Processor coordinates with the following departments Customer Service, Quality Assurance, Inventory control, Fulfillment, Parts Department and Materials Handling to process customer returns in an efficient manner.
ESSENTIAL FUNCTIONS
- Processes returns on a daily basis. This includes opening, determining product disposition, putting product back to correct location, inventory control and keying returns.
- Contributes to maintaining all departmental service goals.
- Opens packages for other area of returns – Retail, Flower Power and In-house/samples /PR
- Works in all other departments within the DC as needed to maintain DC goals.
- Works and communicates well with co-workers, customers and management.
- Operate a Windows based PC.
- Maintain a positive work atmosphere by acting and communicating in a manner that fosters and sustains successful relationships with customers, clients, co-workers and management.
SUPPLEMENTAL RESPONSIBILITIES
- Maintains a clean and safe work area for themselves and others.
- Other duties as required.
REQUIREMENTS
- Excellent communication skills
- Ability to obtain knowledge of AGR products and order management system
- Excellent attention to detail
- Self motivated team player with a positive attitude
- Willingness to learn
- Committed to using warehouse equipment safely.
- Works overtime when asked/or needed.
- Familiarity with Windows based PCs.
- Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management.
PHYSICAL REQUIREMENTS/WORKING CONDITIONS:
- Ability to constantly lift from 10-50 pounds.
- Ability to constantly lift, bend, stretch and stand during entire shift
- Ability to open/tape and handle boxes on a frequent basis.
- Ability to occasionally push/pull 5-100 pounds using supplied equipment
- Ability to frequently read computer screen, use keyboard and read invoices.
- Able to work in a warehouse environment.
- See attached Physical Demands Page.
RETURNS PROCESSOR
O
F
C
COMMENTS
Lifting in pounds:
floor to waist
50 lbs
1-19 lbs.
30-40 lbs.
Process returns
chest level
1-19 lbs.
Process returns
carrying
1-19 lbs.
Process returns
pushing
5-60 lbs.
Pallet jacks weighing up to 2100 lbs.
pulling
5-100 lbs.
Pallet jacks weighing up to 2100 lbs.
Looking downward
X
Reading & processing / keying returns
Standing
X
May sit or stand as return dictates
Sitting
X
May sit or stand as return dictates
Walking
X
Climbing
X
stairs over conveyor
Stoop/Kneel/Crouch
X
lifting from pulled gaylord
Reaching:
Below chest
X
from pallet or gaylord
Above Chest
X
from stack or bin
Handling
X
opening returns/moving product
Fingering
X
keyboarding
Communicating
X
with the CCC & customers
Vision
X
Read invoices & computer screen/ examine product
According to the Department of Labor Standards
O= Occasional @0-33% of the work day.
F= Frequent @34-66% of the work day.
C= Constant @ 67-100% of the work day.
