Help Desk Technician

Description

Summary:

We are seeking a dedicated IT Help Desk Technician to join our team. This role involves providing first-line technical support to end-users and collaborating on various IT projects. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for technology.

Job Responsibilities:

Help Desk Support:

• Respond to and resolve technical support requests from end-users via phone, email, or in-person.
• Troubleshoot hardware, software, and network issues.
• Document support requests and solutions in the help desk ticketing system.
• Provide guidance and training to users on IT systems and applications.
  
  
  

Project Collaboration:

• Assist in the planning and execution of IT projects, including software deployments, hardware installations, and network upgrades.
• Work closely with IT team members and project managers to ensure successful project outcomes.
• Participate in project meetings and contribute to project documentation.
• Perform tasks such as setting up new workstations, configuring software, and testing systems.
  
  
  

System Maintenance:

• Perform routine maintenance and updates on IT systems and equipment.
• Monitor system performance and report any issues to senior IT staff.
• Assist with the implementation of security measures and best practices.
• Other duties/projects as assigned
  
  
  

Supervisory Responsibilities:

This position does not have any supervisory responsibilities.

Work Environment:

This job operates in an office environment.

Physical Demands:

This employee will regularly be sitting at a computer and will also be standing, walking, and speaking.

Requirements

Qualifications needed to perform this position:

Experience:

• Previous experience in a help desk or technical support role.
• Experience with IT project support is a plus.
  
  
  

Technical Skills:

• Proficiency in Windows and Mac operating systems.
• Knowledge of networking fundamentals and troubleshooting.
• Familiarity with common software applications and tools.
  
  
  

Soft Skills:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Customer service-oriented mindset.
  
  
  

Position Type/Expected Hours of Work:

This is a full-time position working either AM or PM based on the needs of the business.

Salary Description

Starting at $48,000