Business Services Administrative Assistant II

Position Closes: 5/9/2025

Hiring Range: $19.53 - $23.44

Pay Range: $19.53 - $27.34

SUPERVISION:

Non-Supervisory

DISTINGUISHING CHARACTERISTICS:

• Performs intermediate, and standard level work and is the second in the Business Services Administrative Assistant job series.

GENERAL PURPOSE OF JOB:

Performs a variety of routine and complex clerical, administrative, and support duties for the (DHS) Department of Human Services. Routinely assists other program areas within DHS as requested. Monitors and ensures appropriate communication is available in the lobby areas at the Glenwood Springs and Rifle Department of Human Services. May greet and assist customers, provide details about the services provided by DHS, and recommend additional community resource options. May assist customers with the completion of applications and other required paperwork.

ESSENTIAL JOB FUNCTIONS:

(These duties are illustrative of typical essential responsibilities of the job, and may vary according to assignment)

• Under close supervision, performs a variety of routine clerical, reception, support, and administrative duties.
• As needed, assist customers at the front desk by providing program information, answers to their questions, additional community resources and assistance with filling out paperwork. Follows State application processes and guidelines. Enters these into Laserfiche or routes these to technicians or case managers.
• Uses computer and software applications to accurately type and edit basic correspondence; enter data; retrieve data; search databases; conduct research; create documents; and send emails.
• Assists other DHS program areas that are short on staff and have an immediate need for assistance that business services staff can provide.
• Provides translation/interpretation services as requested. Translates documents, posters, brochures from English to Spanish.
• Scans applications and other documents into Laserfiche.
• Answers and routes phones calls. Provide directions to and/or contact information for other resources within the community. Processes incoming, outgoing and relay mail. Prints, copies, assembles, distributes, and file documents. Accepts and process all incoming payments for all programs.
• Distribute offices supplies, packages, and mail to all program areas. Keeps all supply and work rooms organized and supplied with office products and first aid supplies.
• Issues EBT cards.
• Completes State notary training.
• Works closely with other program areas to ensure State policies and procedures for applications and forms are up to date.

Other duties as assigned.

CORE COMPETENCIES:

(Representative of the knowledge, skills, and abilities expected of the position)

• Public Service: A commitment to the mission of providing exceptional services to the citizens of Garfield County. It is who we are, and what we do.
• Customer Service: A commitment to providing exceptional service to all customers (internal & external), which includes being helpful, professional, courteous, and taking the time to understand customer’s needs.
• Stewardship & Innovation: Is a good steward of public resources and looks for ways to be innovative and improve efficiencies.
• Teamwork: Able to work together with a diverse group of people towards a shared goal, while considering the needs of others.
• Business Technology: Ability to utilize the technology required of the position and demonstrates a willingness to learn new technologies as required to assist the County in providing exceptional services, innovation, and work efficiencies.
• Communication: Proficient in communication, and able to communicate using the English language, including written, verbal, or other communication channels as required by the position.
• Integrity: Maintain a high level of confidentiality and professionalism while performing essential job functions.

BENEFITS:

• Medical, Vision, Dental
• Disability & Life Insurance
• Retirement Plan
• Paid Vacation & Sick Time
• Employee Wellness Programs
• Employee Gyms

To view the complete benefits information, please visit https://www.garfield-county.com/human-resources/benefits-brochure/