What are the responsibilities and job description for the Account Manager position at Garfield Refining?
The Opportunity – Account Manager
Garfield Refining is a 130 -year-old precious metal refinery located in Philadelphia, PA. A leader in precious metal refining, Garfield provides award-winning refining solutions to the dental, jeweler, pawnbroker, manufacturing, and death-care industries. We are a family business that strives to balance profitability with sustainability to ensure we will be in business for another century.
As an Account Manager, you’ll be a key player in developing and maintaining client relationships, driving business growth, and ensuring customer satisfaction. You’ll work closely with both new and existing clients, providing top-notch service and support.
What You’ll Do:
- Build and maintain strong client relationships to drive retention and growth
- Communicate with customers to understand their needs and identify sales opportunities
- Proactively follow up on inbound and outbound leads to convert prospects into loyal clients
- Resolve customer concerns and contribute to process improvements to enhance the client experience
- Maintain accurate records of customer interactions and sales activities in our CRM
- Represent the company at industry tradeshows and networking events
- Collaborate cross-functionally with other departments to ensure client needs are met
You might be a good fit if you have:
- Minimum 2 years of Account Management or B2B sales
- Strong communication and interpersonal skills, both over the phone and in person
- Problem-solving skills to help resolve customer issues or needs
- Confidence working with numbers, including basic math and percentages
- The ability to stay organized and productive in a fast-paced environment
- Ability to build rapport and collaborate with others within the company and externally.
- An Associate’s or Bachelor’s degree (preferred, but not required—we provide comprehensive training)
Why Join Our Team?
- Benefits and Perks may include:
- Competitive salary
- Subsidized medical, dental and vision plans for employees and their family members.
- 401(k) with employer contributions
- Paid Time Off
We're proud to be an equal opportunity employer. We are committed to providing all employees with a work environment that celebrates individuality and remains free from any form of discrimination and harassment. We base our employment decisions on our business's needs, job requirements, and applicants' qualifications. In other words, we only care that you're the best person for the job.
